Laerdal HeartCode PALS - Manual (Page 20)

20 www.laerdal.com
Laerdal License Server Administrators Guide Laerdal License Server Administrators Guide
Troubleshooting
the Laerdal License server writes log messages to an error log. this
can be accessed through the advance options menu item “show log”
and the default location is: C:\Windows\temp\errors_licserver.txt
Please provide a copy of the log when contacting technical support.
Verbose Log
In case of ongoing problems you can turn on the “Verbose log” under
“Manage server”. this will enable detailed logging.
General:
Please go through this checklist if you are experiencing problems with
the License server:
• Has the NT service been installed? Is it running?
• Are you communicating with the right License Server?
Do you have more than one Laerdal License Server on
the network?
• Have the right license keys been installed?
• Have the license policies been set to allow users to
obtain a license?
• Has the Learning Software been set up correctly to
communicate with the License Server? Is something
blocking the communication?
Reports:
o Users complain they can’t print their certificates after
completing the program
o This is most likely because the License Server
does not have Internet access or access to the
Laerdal report server. Reports must be sent in
at least every 30 days.
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