Care & field repair, Warranty repair, Features – NEMO Equipment TENSH User Manual

Page 2: Warnings

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CARE & FIELD REPAIR

Avoid rough ground, especially rocks and pavement.

Make sure it is clean and dry before packing the tent.

Store the tent unpacked to allow air circulation.

Occasionally inspect the tent for wear and tear.

Don’t store the tent exposed to UV light.

Tips for Your Tent’s Longevity:

Damaging tents while shoveling them out on big mountains is a common

problem. Take care when using sharp tools near your tent! Remember that

your tent is your home in the mountains and it’s made of lightweight fabric.

Shovel most of the snow away and shake the rest off the tent or cover your

shovel with a stuff sack or length of tape to protect the tent fabric from the

shovel’s sharp edges. Small tears can be reinforced with Seamgrip®. Larger

areas can be hand-stitched and sealed with Seamgrip®, or you can send

your tent to Rainy Pass for repair. (See information below)

If you have any problems with a NEMO product, please contact Rainy

Pass Repair, Inc., the industry leader in outdoor product care for repair or

replacement. If you have any questions regarding warranty and repair,

or if you need to send a product in for service, please call Rainy Pass. It is

not necessary to clean the item before sending, but it will be

appreciated if you remove any excessive soiling. Rainy Pass will be

happy to give you advice about safely cleaning your product. Please

provide the following when you send a NEMO product to Rainy Pass:

A note with your name, phone number, address, email and problem

description. A repair form can be downloaded at:

www.nemoequipment.com/pdf/NEMO_repairform.pdf

Please remove all of your personal items and mark all damaged

areas on the product with masking tape.

Pack the product in a sturdy cardboard box with plenty of room. If

possible, use the original box to reduce waste.

If you live in the Seattle area, you can call Rainy Pass locally at (206)

523-8135 and visit their shop during the following hours: M,T,W,F

9am-6pm and Th 9am-7pm.

Ship to:

Rainy Pass Repair, Inc.

5307 Roosevelt Way, NE

Seattle, WA 98105

To contact Rainy Pass:

Phone: 1 (888) 747-7867

Email: [email protected]

www.rainypass.com

WARRANTY

REPAIR

NEMO guarantees every product we sell. We put a great effort into

choosing the best materials and providing you with the highest level of

workmanship. If one of our products does not meet your expectations

during its useful life, we promise to repair it, replace it, exchange it, or

give you a refund. NEMO does not warranty products against normal

wear and tear, unauthorized modifications or alterations, improper use,

improper maintenance, misuse or neglect or if the product is used for a

purpose for which it is not intended. Except as expressly set forth in

these terms and conditions, NEMO is not liable for any direct, indirect or

consequential damages arising out of or resulting from the use of a

NEMO product. The warranties set forth in these terms and conditions

are in lieu of all other warranties, express or implied, including without

limitation, implied warranties of merchantability or fitness for a

particular purpose.

When you are perched high on a ledge for the night or camped out on

a 30° slope, the Sleep Tight Anchor Transfer™ (STAT™) provides a

waterproof, convenient, and direct transfer of your anchor into the tent

without compromising strength. By making a direct route for your rope,

it all but eliminates slack in the system.

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FEATURES

On sunny days the vestibule can be removed or retracted. While

deployed, you can choose which doors to close and which to keep

open. To keep doors rolled in place, put the cord locks through their

respective webbing loops and pull tight.

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Your Tenshi™ stuff sack also works very well as a hanging drying bag.

The dark color of the stuff sack will absorb heat from the sun and the

mesh allows the moisture to escape. Hang your stuff sack from a branch,

trekking poles, skis, or lay it out on a rock while you pack up the rest of

your camp.

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Peak out the front window in Tenshi’s™ vestibule to get the weather

report, or on clear nights enjoy star gazing from inside.

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The full vestibule is great for storing wet or dirty gear. It also provides

open-air protection in the rain and adds a dry entry.

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“I sliced my tent while digging it out during a storm!”

The best way to fix a broken pole is with the repair sleeve that came with

your tent. If the pole is cracked or broken cleanly, the repair sleeve should

slide in place over the damaged area. If the pole is bent or has a burr around

the break, it may be necessary to cut or file the damaged area. A temporary

fix may be possible by taping another pole or extra tent stake alongside the

damaged area. Contact NEMO to order replacement poles.

“My tent was caught in an avalanche and one of the poles was broken!”

Did you seam seal your tent? The bottom corners of Tenshi are designed to

be extremely strong, but this prevented the use of seam tape. It is necessary

to seam seal these areas to make the tent watertight. Seamgrip® can be

used on all exterior sewn seams, especially the bottom corners of the tent

and the STAT™, which are the only seams in the tent without internal seam

tape. Allow to dry overnight. Note that Seamgrip® can stick to itself even

after curing, so it is best to lightly dust fully cured areas with talcum powder.

Please visit www.mcnett.com for more information.

“I woke up in a puddle!”

Always pack and store your tent dry! Mildew is not only smelly and bad for

the tent materials, it is also unhealthy. Contact Rainy Pass Repair (see below)

for advice about safely removing mildew.

“My tent has a mildew smell.”

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Fabric

Poles

Seam Sealing

Mountaineering and alpinism are inherently dangerous. Use the Sleep Tight
Anchor Transfer™ at your own risk. Note that the STAT™ is intended only to
provide a weatherproof barrier. It is not an anchor by itself and adds no
structural benefit to an anchor system. Improper use can result in death.

Keep tent away from open flames or smoldering camp fires

Maintain adequate ventilation inside tent

Avoid campsites with danger of falling rocks or tree limbs, lightning strikes,
flash floods, avalanches or other hazards

In extreme weather make sure all stakes and guy-outs are secure

Do not store food inside of tent

Store tent in a dark, dry area away from UV light

WARNINGS

Normal breathing will create a good deal of moisture inside your tent.

Most will escape through the breathable tent shell, but as with all tents,

some moisture may condense on the surface. The Condensation

Curtain helps keep moisture and frost contained in a small portion of

the tent. Use the vents and the front door to keep as much of the

moisture moving out of the tent as possible. The curtain also has its own

tie-back loop if you wish to hold it out of the way.

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Tenshi™ has three internally deployable overhead vents, as well as a

large mesh back window, for added control of air circulation. From the

outside, unzip the vent edges and position the strut by connecting its

end to the Velcro on the tent. If the weather is bad, the vent can be

opened or closed through access zippers inside the tent.

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Pressure Porting™ is a patented system that relieves a degree of wind

load on vents while maintaining their waterproofness.

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