ParkZone PKZU1580 - Manual (Page 16)

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defective. In the event of a defect, these are the Purchaser’s
exclusive remedies. Horizon reserves the right to inspect
any and all equipment involved in a warranty claim. Repair
or replacement decisions are at the sole discretion of
Horizon. This warranty does not cover cosmetic damage or
damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or modifi cation of or to any
part of the Product.
This warranty does not cover damage due to improper instal-
lation, operation, maintenance, or attempted repair by anyone
other than Horizon. Return of any Product by Purchaser must
be approved in writing by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no
event shall the liability of Horizon exceed the individual price
of the Product on which liability is asserted. As Horizon has no
control over use, setup, fi nal assembly, modifi cation or misuse,
no liability shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or assembly, the
user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept
the liability associated with the use of this Product, you are
advised to return this Product immediately in new and unused
condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard
to confl ict of law principals).
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly.
This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance. For
questions or assistance, please direct your email to produc-
[email protected], or call 877.504.0233 toll free to
speak to a Product Support representative. You may also find
information on our website at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use
the Horizon Online Repair Request submission process found
on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may
be included, but are not designed to withstand the rigors of
shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and
is accepted at our facility. An Online Repair Request is avail-
able at www.horizonhobby.com http://www.horizonhobby.
com under the Repairs tab. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA
number along with instructions for submitting your product
for repair. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone
number where you can be reached during business hours.
When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary
of the problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of
the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue
with a battery, please contact the appropriate Horizon Product
Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be repaired or repla-
ced free of charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will
be completed and payment will be required without notifica-
tion or estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request.
You must include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Horizon accepts
money orders and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any
item to Horizon for inspection or repair, you are agreeing to
Horizon’s Terms and Conditions found on our website under
the Repairs tab.
Contact Information
Country of
Purchase
Horizon Hobby Address Phone Number / Email Address
Horizon Service Center
(Electronics and
engines) 4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
[email protected]
Horizon Product
Support (All other
products) 4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
[email protected]
United Kingdom Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
[email protected]
Germany
Horizon Technischer
Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
[email protected]
France Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
United States
of America
EN