Taser M26 - Manual (Page 22)


ADVANCED TASER® M26 Operating Manual • MMU0008 Rev: B
C. “No Questions Asked” TASER Extended Warranty. THE EXTENDED WARRANTY
FOR A TASER M18, M18L, or M26 CAN ONLY BE PURCHASED AT THE TIME THE M18, M18L,
or M26 IS PURCHASED. THE EXTENDED WARRANTY FOR A TASER X26 or X26C CAN ONLY BE
PURCHASED DURING THE ONE (1) YEAR LIMITED WARRANTY PERIOD. For customers who
have purchased a “No Questions Asked” Extended Warranty, TASER International warrants it
will repair or replace any TASER M18, M18L, M26, X26, or X26C which fails to function for any
reason from the date of purchase of the extended warranty through the balance of the one
year limited warranty plus the term of the extended warranty measured after the expiration
of the one-year limited warranty. Extended Warranties for the TASER X26 and X26C are sold
packaged in a special DPM module. When loaded into an X26 or X26C, the Warranty DPM
will reprogram the X26 or X26C to extend its warranty period for the purchased number of
years. Purchaser has the responsibility to return the defective product to TASER International
via prepaid postage and provide written information as to the nature of the problem. If
the weapon is out of warranty, TASER International will respond with a quotation for repair
costs.
D. Warranty Repair Procedure. To make a warranty claim, you must first verify that
your TASER device is within its active warranty period. To validate your TASER X26 or X26C
warranty status, remove the DPM for a period of 5 seconds or more, then reinstall while
observing the CID display on the back of the device. The CID will flash the date on which
the warranty will expire (or has expired).
To register a warranty claim, first obtain a Return Material Authorization (“RMA”)
number within the warranty period from TASER International through TASER International’s
website. If internet access is not available, then contact TASER International by mail or toll-
free telephone number at 800-418-9283. TASER International will advise what parts need to
be returned for repairs. The Purchaser has the responsibility to return the defective product
to: TASER International, Inc., 17800 North 85th Street, Scottsdale, Arizona 85255 Attn:
Warranty Department; via prepaid postage and provide written information as to the nature
of the defect together with proof of purchase or proof of purchase of an extended warranty
(PO, invoice or purchase affidavit) or a check/credit authorization for the fee specified on
the TASER International website for the TASER M18, M18L, or M26 or for the replacement fee
for a TASER X26 or X26C as specified on the prorated replacement schedule found on TASER
International’s website. Please note the RMA number on the outside of the package. Please
provide your name, address, and phone number of where to return the repaired items.
Failure to provide the required information may delay the return of the repaired items. Any
TASER device that has not been paid for or required information has not been provided for
during a period of 90 days after receipt of the TASER device by TASER International shall be
deemed abandoned and TASER International may dispose of such TASER device without
any compensation to Purchaser.