Turning Technologies ExamView - Manual (Page 56)

ExamView Test Manager 56
Troubleshooting
Dedicated OMR Scanning
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If the Apperson Advantage 1200 scanner becomes unresponsive, click Stop Scanning, press the Reset Options button
(located on the scanner), and then click Start Scanning. If that does not solve the problem, cancel the scanning
process. Turn the scanner off, then back on, and try to scan the forms again.
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The Apperson Advantage 1200 scanner prints the percentage score on the scanner form. For tests with just objective
questions all set to 1 point, the score will be correct. If your test includes open-ended questions or questions with varied
point values, the score printed on the form will not match the score displayed by the software. Unfortunately, there is no
way to turn off printing. However, you can remove the print cartridges.
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If you consistently receive errors when scanning forms or the data is not being read properly, check your hardware user
manual to clean the scanner.
Plain-Paper Scanning (PC Only)
Scanners
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Be sure that the scanner is attached to the computer, the drivers are properly installed, and the scanner is on before
turning on the computer. After installing the scanner drivers, it may be necessary to restart the computer.
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Verify that the scanner is a supported model by checking the eInstruction by Turning Technologies website. If the
scanner model is valid, verify that it works with another application besides the scanner interface (such as Adobe
Photoshop or Paint). If the scanner is not working in other programs, the problem is likely a hardware issue. Contact the
scanner manufacturer for assistance.
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Scanner manufacturers frequently make updates to their drivers to correct problems. Visit the manufacturer’s website to
download and install the latest drivers.
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Many scanners will install multiple drivers and will appear in the scanner selection list multiple times. Try to select the
entry that uses the appropriate connection (e.g. USB or parallel port) for your particular scanner model. If it is not clear
which entry is correct, just select one and try it. Selecting the incorrect scanner choice will likely result in a failure to
initiate scanning or a failure to scan more than one page in the stack. Selecting the incorrect scanner choice will not
result in erroneous results appearing for a student. Simply cancel the session and select the other scanner choice if
communication problems occur. The most recently selected scanner will appear as the default once a scanning session
is finished, so this choice only needs to be made once.
Forms
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Plain paper scanning only supports bubble forms.
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The bubble form must be installed into the copy of Test Manager where the results are being scanned. Verify that the
form name appears in the list of forms displayed in the Print Bubble Form dialog.
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Forms should be printed on letter sized (8.5” x 11”) white paper at 100% scale, in portrait orientation only. Plain-paper
scanning does not support forms printed on other paper sizes, colored paper, or forms that have been scaled or printed
in landscape orientation.
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For best results, a laser printer is recommended for printing the bubble forms.
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