Dish Network Platinum Remote Control - Manual (Page 37)

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A CCESSORY W ARRANTY
An accessory is any DISH Network branded equipment, displaying the DISH
Network logo, excluding the receiver, Smart Card, cables and hookups, and
non-mechanical components. A one-year warranty becomes effective upon the
activation of the DISH system or date of purchase, if bought separately. A proof
of purchase is required to verify the purchase date. If an accessory has an
expired warranty, no exchange will be issued. You may purchase replacement
accessories from DISH Network or your local retailer.
I F Y OU N EED H ELP
1. Review this User Guide.
2. See Troubleshoot the Remote starting on page 31.
3. Call the Customer Service Center at 1-800-333-DISH (3474).
Have the date of purchase and your customer account number
ready.
4. A Representative will help you.
5. If the Representative finds you should return the remote control,
you’ll get a telephone number to call for a Return Authorization
(RA) number. Before shipping any equipment to us, you must
get a Return Authorization number.
6. You must package returned equipment the right way. Follow the
instructions the Representative gives you.
7. Write the RA number in large, clearly visible characters on the
outside of the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return
shipments without an RA number clearly visible on the outside
of the box to you at your cost.
8. We will:
• Check the remote control, including whether it is covered
under the warranty.
• Replace any remote we find is defective with a new or
refurbished remote, if the defective remote is covered under
the warranty. We will ship the replacement remote at our
expense.
• If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a
replacement remote, including shipping and insurance.
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