Returns procedure, Claims, Contact us – ILUMINARC Ilumipod™ 42 IP User Manual
Page 31: Technical information
Technical Information
Ilumipod 42 IP Optic Series User Manual Rev. 6
27
DO NOT write
the RMA #
directly on the
box. Instead,
write it on a properly
affixed label.
ILUMINARC
®
reserves the
right to use its
own discretion to
repair or replace returned
product(s).
Always keep the
original box and
all packaging
material as you
will need those to ship the
unit back to ILUMINARC
®
Returns Procedure
The user must send the merchandise prepaid, in the original box, and with its original packing
and accessories. ILUMINARC
®
will not issue call tags. Call ILUMINARC
®
and request a
Return Merchandise Authorization Number (RMA #) before shipping the fixture. Be prepared
to provide the model number, serial number, and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization Number
(RMA #). ILUMINARC
®
will refuse any product returned without an RMA #.
Once you receive the RMA #, please include the following information on a piece of paper
inside the box:
· Your name
· Your address
· Your phone number
· The RMA #
· A brief description of the problem
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate packaging
will be the customer’s responsibility. As a suggestion, proper UPS packing or double-boxing is
always a safe method to use.
Claims
The carrier is responsible for any damage incurred during shipping. Therefore, if the received
merchandise appears to have damages caused during shipping, the customer must submit the
damage report and any related claims with the carrier, not ILUMINARC
®
. The customer must
submit the report upon reception of the damaged merchandise. Failure to do so in a timely
manner may invalidate the customer’s claim with the carrier.
For other issues such as missing components or parts, damage not related to shipping, or
concealed damage, the customer must make claims to ILUMINARC
®
within seven (7) days of
receiving the merchandise.
Contact Us
WORLD HEADQUARTERS - ILUMINARC®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
(954) 923-3680
Fax:
(800) 544-4898
Technical Support
Voice:
(800) 762-1074
Email:
World Wide Web
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice:
+44 (0)1773 511115
Fax:
+44 (0)1773 511110
Technical Support
Email:
World Wide Web
MEXICO - Chauvet Mexico
General Information
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice:
+52 (728) 285-5000
Technical Support
Email:
World Wide Web
CHAUVET EUROPE - Chauvet Europe BVBA
General Information
Address: Stokstraat 18
9770 Kruishoutem
Belgium
Voice:
+32 9 388 93 97
Technical Support
Email:
World Wide Web
Outside the U.S., United Kingdom, Ireland, Mexico, or Benelux, contact the dealer of record. Follow their
instructions to request support or to return a product. Visit our website for contact details.