Warranty, Service – Bronkhorst PiPS User Manual
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Even though care has been taken in the preparation and publication of the contents of this manual, we do not
assume legal or other liability for any inaccuracy, mistake, mis-statement or any other error of whatsoever
nature contained herein. The material in this manual is for information purposes only, and is subject to change
without notice.
Bronkhorst High-Tech B.V.
“April 2012”
Warranty
The products of Bronkhorst High-Tech B.V. are warranteed against defects in material and workmanship for a
period of three years from the date of shipment, provided they are used in accordance with the ordering
specifications and the instructions in this manual and that they are not subjected to abuse, physical damage or
contamination. Products that do not operated properly during this period may be repaired or replaced at no
charge. Repairs are normally warranted for one year or the balance of the original warrant, whichever is
longer.
See also paragraph 9 of the Conditions of Sales.
The warranty includes all initial and latent defects, random failures, and indeterminable internal causes.
It excludes failures and damage caused by the customer, such as contamination, improper electrical hook-up,
dropping etc.
Re-conditioning of products primarily returned for warranty service that is partly or wholly judged non-warranty
may be charged for.
Bronkhorst High-Tech B.V. prepays outgoing freight charges when any part of the service is performed under
warranty, unless otherwise agreed upon beforehand. However, if the product has been returned collect to
Bronkhorst High-Tech B.V., these costs are added to the repair invoice. Import and/or export charges, foreign
shipping methods/carriers are paid for by the customer.
Service
For current information on Bronkhorst High-Tech and service addresses please visit our website:
Do you have any questions about our products? Our Sales Department will gladly assist you selecting the right product
for your application. Contact sales by e-mail:
For after-sales questions, our Customer Service Department is available with help and guidance. To contact CSD by e-
mail:
No matter the time zone, our experts within the Support Group are available to answer your request immediately or
ensure appropriate further action. Our experts can be reached at:
+31 573 45 88 39