Cloud Electronics DCM1e - Quick Start Guide - Manual (Page 3)

CEL20130919_DCM1e Start Guide_Content_v4
Quick Troubleshoot
1. “I can’t download or run the discovery application”
a. Download an IP scanning application on to your device. These are freely available for most
handheld touchscreen devices from the appropriate App Store. Such as:
http://www.overlooksoft.com/fing or http://www.eznetscan.net
b. Run the scanning application.
c. DCM1e hardware will show with a Microchip Technology Inc. MAC address registration and a
MAC address of the form 00:04:A3:**:**:**
d. Browse to the IP address which corresponds to the MAC address matching the above pattern.
2. “I want to connect to the DCM1e directly from a PC or Mac”
a. The DCM1e should first be connected to a DHCP serving router to then configure a static IP
address for direct communication.
3. “I can’t browse to the DCM1e on my network”
a. Check all settings on the client device to ensure that you are on the same network.
b. Run the Discovery Tool. The DCM1e may change IP address if DHCP is enabled.
c. If the entry in your Discovery Tool declares the unit with a “- Bootload” suffix, the unit is
expecting a firmware update. You can exit this mode in three ways:
i. Apply a firmware update to the unit. Utilities and details of how to do this are on our
website.
ii. Use the firmware update utility to find the unit and force application mode.
iii. Turn the DCM1e off, and then hold the front panel “Next Function” down while
turning the DCM1e back on. If you do this, you will need to reset the “Update
Firmware” setting on the DCM1e from the front panel.
4. “Web pages don’t display correctly or run slowly”
a. See the compatibility section of this sheet for details on how to check whether the client is
suitable for use with the DCM1e web pages.
b. If using Internet Explorer®, make sure that “Compatibility mode” is turned off. Details of how
to do this will be in the Internet Explorer Help options.
5. “I can’t swipe/drag the level controls”
a. These controls are button activated. There is no drag or swipe feature.
6. “I have configured my network settings, but it still continues to use DHCP”
a. Check the Power On Mode from the front panel of the DCM1e. If this is set to “Factory”, user
configured settings will be ignored.
7. “I can’t remember the settings for my DCM1e!! How do I connect now?”
a. Adjust the Power On Mode to Factory from the front panel of the DCM1e. This will then revert
the network settings to their defaults until this setting is changed or new network settings are
applied.