Preface, Customer support – Comtech EF Data ROSS User Manual
Page 2
ROSS
MN/13070
PREFACE
Customer Support
Contact the Comtech EF Data Customer Support Department for:
•
Product support or training
•
Reporting comments or suggestions concerning manuals
•
Information on upgrading or returning a product
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or
replacement:
•
Contact the Comtech EF Data Customer Support Department. Be prepared to supply the
Customer Support representative with the model number, serial number, and a description
of the problem.
•
Request a Return Material Authorization (RMA) number from the Comtech EF Data
Customer Support representative.
•
Pack the product in its original shipping carton/packaging to ensure that the product is not
damaged during shipping.
•
Ship the product back to Comtech EF Data. (Shipping charges should be prepaid.)
For Online Customer Support:
An RMA number request can be requested electronically by contacting the Customer Support
Department through the online support page at
•
Click “Return Material Authorization Instructions” from the Service page for detailed
information on our return procedures.
•
Click the “RMA Request form” hyperlink, and then fill out the form completely before
sending.
•
Send e-mail to the Customer Support Department at
.
For information regarding this product’s warranty policy, refer to the Warranty Policy, p. 5.
Comtech EF Data, Vipersat Products
Page 2 of 87