Dukane AIRSLATE AS2 - Manual (Page 20)

Page 18 Dukane Audio Visual Products • www.dukcorp.com/av • AirSlate AS2 070016
Section 6 – Troubleshooting
Troubleshooting The Installation
If you have problems installing the Tablet successfully on Windows XP SP2, please do the following:
1. Check if Windows XP SP2 is installed successfully. (See Appendix A)
2. Check if the Tablet driver is installed successfully. (Icon in the lower tray by clock.)
3. Check if the batteries in the Tablet are good. Does the red LED come on for a few seconds when the tablet is
switched “ON” and then goes out?
4. Turn the Tablet “Off” then turn “On.”
5. Press “Disconnect” button on the Tablet for at least 5 seconds with the tablet on.
6. Follow procedures in Section 2, Step 9, to discover and for pairing the tablet with the PC Bluetooth.
Pen Not Operating
If there is no response from the pen, you may need to re-seat or replace the battery. The battery should have the Posi-
tive (+) side facing the pen tip. You may also need to replace the battery if you have difficulty in getting RIGHT CLICK
function to work in windows or with the softkeys. The pen LED will light when near end of the battery life.
Troubleshooting (continued)
Notes on Operation
1. The battery life indicator of the device is designed for 1800mAh 1.2V rechargeable batteries. Please use batteries of
this specification to ensure that the battery life indicator displays the correct information.
2. The Bluetooth IC has a memory function. Before connecting to a different Bluetooth device, please reset the Blue-
tooth IC memory by pressing the “DISCONNECT” button for 5 seconds when the slate has the power on.
1 . When I search for my Bluetooth Tablet, many devices appear that I do not recognize.
Because Bluetooth 1.2 class 2 has a range of up to 10 meters, you will detect devices beyond the Bluetooth Pen Pad
that you are searching for.
2. My Bluetooth Tablet connection drops out when I use my cordless phone.
Bluetooth uses the 2.4Ghz unlicensed ISM band, which is the same as some high end cordless phone, video
transmitters, and some other wireless devices. Even though Bluetooth uses frequency hopping to prevent interference
with these devices at times it may interfere.
3. My computer does not detect the USB Bluetooth Adapter.
Please check the power status of your battery and try again. You may need to contact a technician to make sure your
USB port drivers are installed correctly.
4. The LED on my Bluetooth Tablet does not light up.
Make sure your battery is working. Make sure the power switch is “on”. Or, you may have accidentally pressed the
unpairing button located just above the right hand corner of the active area of your tablet. If so, switch the tablet “off”
for three seconds, and “on” again. And then try to pair the Bluetooth Tablet again!
5. My pen still does not respond.
Make sure your pen battery is charged.
a. You will need to re-pair the devices. Please see the pairing section.
b. You will need to restart your PC.