Desa CGN10 - Manual (Page 24)

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TECHNICAL
SERVICE
You may have further questions about installation, operation, or troubleshooting.
If so, contact DESA International’s Technical Service Department at 1-800-323-
5190.
SPECIFICATIONS BTU (Variable) 5,000/10,000
Type Gas Natural Only
Ignition Piezo
Pressure Regulator Setting 3" W.C.
Inlet Gas Pressure (inches of water)
Maximum 10.5"
Minimum 4"
Dimensions, Inches (H x W x D)
Heater 20 1/2 x 13 1/2 x 5
Carton 25 x 16 11/16 x 7 1/2
Weight (pounds)
Heater 13.5
Shipping 16.5
When gas pressure is too low
• pilot will not stay lit
• burner will have delayed ignition
• heater will not produce specified heat
When gas quality is bad
• pilot will not stay lit
• burner will produce flames and soot
• heater will backfire when lit
You may feel your gas pressure is too low or gas quality is bad. If so, contact your
local natural gas supplier.
SERVICE
HINTS
Note: Use only original replacement parts. This will protect your warranty coverage
for parts replaced under warranty.
Parts Under Warranty
Contact authorized dealer from whom you purchased this product. If they cannot
supply original replacement part(s), call DESA International’s Technical Service
Department at 1-800-323-5190 for referral information.
When contacting your dealer or DESA International, have ready:
• your name
• your address
• model number of your heater
• how heater was malfunctioning
• type of gas used (propane or natural gas)
• purchase date
Usually, we will ask you to return the defective part to the factory.
Parts Not Under Warranty
Contact authorized dealers of this product. If they cannot supply original replace-
ment part(s), either contact your nearest Parts Central (see page 21) or call DESA
International’s Parts Department at 1-800-972-7879 for information.
When calling DESA International, have ready:
• model number of your heater
• the replacement part number
REPLACEMENT
PARTS