Desa FBPS - Manual (Page 14)

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UNVENTED (VENT-FREE) LOGMATE ® FIREBOX
®
TECHNICAL
SERVICE
You may have further questions about in-
stallation, operation, or troubleshooting.
If so, contact DESA International’s Techni-
cal Service Department at 1-800-DESA
LOG (1-800-337-2564).
You can also visit DESA International’s
Technical Service web site at
www.desatech.com.
Note : Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s), call DESA International’s Techni-
cal Service Department at
1-800-DESA LOG (1-800-337-2564).
When calling DESA International, have
ready
• your name
• your address
• model and serial numbers of your firebox
• how firebox was malfunctioning
• type of gas used (propane or natural gas)
• purchase date
Usually, we will ask you to return the defec-
tive part to the factory.
REPLACEMENT
PARTS
Figure 20 - Location of Firebox Identifi-
cation Label
Air Deflector
Identification Label
Brick Liner
Heat Shield
PARTS NOT UNDER
WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s), call DESA International’s Parts
Department at 1-800-972-7879 for referral
information.
When calling DESA International, have
ready
• model number of your firebox
• the replacement part number
Note : The firebox identification label (in-
cluding model number, serial number, clear-
ances, etc.) is located above the brick liner
and under the heat shield. See Figure 20.