Grandstream GXV3240 User Guide - Manual (Page 83)

Firmware Version 1.0.3.37 GXV3240 User Guide Page 81 of 177
SHARED CALL APPEARANCE (SCA)
The GXV3240 supports shared call appearance by Broadsoft standard. This feature allows members of the
SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared
line. When there is an incoming call designated for the SCA group, all of the members of the group will be
notified of an incoming call and will be able to answer the call from the phone with the SCA extension
registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the
line and places an outgoing call, and all the users of this group will not be able to seize the line until the line
goes back to an idle state or when the call is placed on hold (with the exception of when multiple call
appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member
of the group places the call on public hold, the other users of the SCA group will be notified of this by the
yellow-flashing button and they will be able to resume the call from their phone by pressing the line button.
However, if this call is placed on private-hold, no other member of the SCA group will be able to resume
that call.
To enable shared call appearance, the user would need to register the shared line account on the phone.
In addition, they would need to enable SCA and configure SCA options via LCD or web GUI.
To configure SCA via LCD, go to Settings->Personalized Account and select one account first. The tap
on "Shared Call Appearance (SCA)" to turn it on.
Figure 61: GXV3240 SCA Settings on LCD