Desa CGESBM - Manual (Page 7)

www.desatech.com 117191-01A 7
TECHNICAL SERVICE
You may have further questions about your elec-
tric stove. If so, contact DESA Heating Productsʼ
Technical Service Department at 1-866-672-6040.
When calling please have your model and serial
numbers of your heater ready.
You can also visit DESA Heating Productsʼ techni-
cal services web site at www.desatech.com.
REPLACEMENT PARTS
Note: Use only original replacement parts. This
will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If
they canʼt supply original replacement part(s),
call DESA Heating Productsʼ Technical Service
Department at 1-866-672-6040.
When calling DESA Heating Products, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• purchase date
Usually, we will ask you to return the part to the
factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they canʼt
supply original replacement part(s), call DESA Heating
Products at 1-866-672-6040 for referral information.
When calling DESA Heating Products, have ready
• model number of your heater
• the replacement part number
TROUBLESHOOTING
WARNING: Turn off appliance and let cool before servicing. Only
a qualified service person should service and repair heater.
POSSIBLE CAUSE REMEDY OBSERVED PROBLEM
1. Stove has overheated and safe-
ty devise has cause thermal
switch to disconnect or home
circuit breaker has opened
1. Loose wiring
2. Flame motor defective
1. Bulb(s) are burnt out
2. Wiring is loose
1. Bulb(s) are burnt out
1. Flame motor is defective
Stove turns off and will not
turn on
Flame is not moving
Dim or poorly visible flame
Log set and/or ember is not
glowing
Flame sputters
1. Reset switch by turning main
power switch off and waiting 5
minutes then turning it back on
1. Inspect wiring for loose con-
nections
2. Call a qualified service techni-
cian to replace flame motor
1. Inspect bulbs and replace if
necessary
2. Inspect wiring for loose con-
nections and repair or replace
if necessary
1. Inspect bulbs and replace if
necessary
1. Call a qualified service techni-
cian to replace flame motor