Visara 22L - Manual (Page 18)

VPAT ™
Voluntary Product Accessibility Template
®
Criteria Supporting Features Remarks and explanations
(a) Product support
documentation provided to
end-users shall be made
available in alternate formats
upon request, at no additional
charge
Supports
Operational information for the
22L Console Concentrator is
available in printed and
machine readable formats.
Downloadable support
documents are available at
www.visara.com .
(b) End-users shall have
access to a description of the
accessibility and compatibility
features of products in
alternate formats or alternate
methods upon request, at no
additional charge.
Supports
Accessibility and Compatibility
information for the 22L
Console Concentrator is
available in printed and
machine readable formats.
Downloadable Accessibility
and Compatibility documents
are available at
www.visara.com .
(c) Support services for
products shall accommodate
the communication needs of
end-users with disabilities.
Supports
Support services are provided
by Visara’s Intellicenter which
is accessible via telephone or
email. Additionally, Visara’s
Authorized Service Providers
respond directly to service
request via telephone call
centers.
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Note: The Visara 22L is not generally considered an operator interactive device. Direct contact
between an operator and the 22L unit only occurs during initial installation and configuration or
while performing after installation configuration changes. Often, after initial installation no direct
operator contact occurs. 22L’s can be installed in non-operator accessible areas such as
equipment cabinets or “closets” and all configuration can be accomplished remotely after initial
physical installation.