SMA METER BOX FOR SUNNY BACKUP - Manual (Page 38)

13 Contact SMA Solar Technology AG
38 METERBOXSBU-IA-en-40 Installation Manual
13 Contact
If you have technical problems concerning our products, contact the SMA Service Line.
We need the following data in order to provide you with the necessary assistance:
• Type and serial number of the Meter Box (see type label of the Meter Box)
• Type of the grid feed-in and purchased electricity meter
• PV production meter type
• Reading head type
• Type and serial number of the Automatic Switch Box
(see type label of the Automatic Switch Box)
• Type and serial number of the Sunny Backup (see type label of the Sunny Backup)
• Firmware version of the Sunny Backup
• Error message of the Sunny Backup
• Battery type
• Nominal battery capacity
• Nominal battery voltage
• Communication products used
• Type and size of used energy sources (PV plant, Sunny Boy)
SMA Solar Technology AG
Sonnenallee 1
34266 Niestetal, Germany
www.SMA.de
SMA Service Line
Tel.
+49 561 9522 399
Fax: +49 561 9522 4697
E‑Mail: [email protected]