KACO Powador-gridsave - Manual (Page 21)

Service
Battery unit extension - Panasonic / Sanyo for Powador-gridsave Page 21
8 Service
If you need help solving a technical problem with one of our KACO products,
please contact our service hotline (+49 (0) 7132/3818-660).
Please have the following information ready so that we can help you quickly and
efficiently:
• Energy storage system / serial number
• Fault display on battery units
• Date of installation / Start-up report
You can find our warranty conditions on our website:
http://kaco-newenergy.com/service/warranty/
From there, you can easily navigate to our international websites by clicking on
the appropriate flag.
You can also select the appropriate flag on this page to access the website for
your own country.
In this manner, you can assist us in providing you with the quickest service
possible.
NOTE
The maximum length of the warranty is based on the currently
applicable national warranty conditions.
We have prepared a template for complaints. This can be found at
https://kaco-newenergy.com/service/customer-service/
Hotlines Technical trouble-
shooting
Technical consulta-
tion
Inverters (*) and
energy-saving technology
+49 (0) 7132/3818-660 +49 (0) 7132/3818-670
Data logging and
accessories
+49 (0) 7132/3818-680 +49 (0) 7132/3818-690
Construction site emer-
gency (*)
+49 (0) 7132/3818-630
Customer help desk Monday to Friday from 7:30 a.m. to 5:30 p.m.CET)
(*) Also on Saturdays from 8:00 a.m. to 2:00 p.m. (CET)