Enterasys Networks SecureStack C2RPS-CHAS2 - Manual (Page 21)

Getting Help
SecureStack C2 Installation Guide 1-5
Getting Help
For additional support related to the C2RPS‐CHAS2 or this document, contact Enterasys
Networks using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following
information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g., changing
mode switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Enterasys Networks products in the
network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring
problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com/support
Phone 603-332-9400
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail [email protected]
To expedite your message, please type [C-SERIES] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
[email protected]
To expedite your message, please include the document Part Number in the email message.