HP LaserJet Pro MFP M227fdw - Manual (Page 28)

Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the
repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There
are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to
replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer
self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP
replace them for you, this may be done at no additional charge under the type of warranty service designated for
your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is
required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies
in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases
where it is required to return the defective part to HP, you must ship the defective part back to HP within a
defined period of time, normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you
for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used.
20 Chapter 1 Service and support ENWW