3 troubleshooting (faq), Troubleshooting (faq) -13 – Asus ZenScreen MB249C 23.8" Portable Monitor User Manual

Page 25

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3-13

ASUS Portable Monitor MB249C

3.3

Troubleshooting (FAQ)

Problem

Possible Solution

Power LED is not ON

• Press the button to check if the monitor is

in the ON mode.

• Check if the Type-C and HDMI port connected

to source of signal.

• Check if the signal source is ON.

The power LED lights white

and there is no screen image

• Check if the monitor and the computer are in

the ON mode.

• Make sure the USB Type-C and HDMI cable

is properly connected between the Portable

Monitor and the computer.

• Inspect the signal cable and make sure none

of the pins are bent.

• Connect the computer with another available

monitor to check if the computer is properly

working.

Screen image is too light or

dark

• Adjust the Brightness settings via the button.

Screen image bounces or a

wave pattern is present in the

image

• Make sure the USB Type-C and HDMI cable

is properly connected between the Portable

Monitor and the computer.

• Move electrical devices that may cause

electrical interference.

Screen image has color

defects (white does not look

white)

• Inspect the USB Type-C and HDMI cable

and make sure that none of the pins are

bent.

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