Troubleshooting – LG Ergo Dual 27" 1440p HDR Monitors User Manual

Page 30

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ENGLISH

If the DP OUT is enabled, Free Sync is not supported for all connected monitors.

Mac OS does not support DP OUT.

[HDMI Compatibility Mode]: HDMI Compatibility Mode feature can recognize the legacy equipment that does
not support HDMI 2.0.

-

[On]: Enables HDMI Compatibility Mode.

-

[Off]: Disables HDMI Compatibility Mode.

NOTE

If the connected device does not support HDMI Compatibility Mode, the screen or sound may not work
properly.

Some older graphics cards do not support HDMI 2.0,but you can select HDMI 2.0 resolution in the control
panel of window.

This may cause the screen to appear abnormally.

[Buzzer]: This feature lets you set the sound generated from Buzzer when your monitor powers on.

-

[On]: Enables your monitor's Buzzer.

-

[Off]: Disables your monitor's Buzzer.

[OSD Lock]: This feature disables the configuration and adjustment of menus.

-

[On]: Enables OSD Lock.

-

[Off]: Disables OSD Lock.

NOTE

All features are disabled except Brightness, Contrast, Volume, Input List, Auto Input Switch, Aspect Ratio, OSD
Lock and information.

[Information]: The display information will be shown the [Total Power On Time], [Resolution].

[Settings]

[General]

[Reset to Initial Settings]

[Do you want to reset your settings?]

-

[Yes]: Returns to the default settings.

-

[No]: Cancel the reset.

TROUBLESHOOTING

Nothing is displayed on the screen.

Is the monitor's power cord plugged in?

-

Check if the power cord is correctly plugged into the power outlet.

Is the power LED on?

-

Check the power cable connection and press the power button.

Is the power on and the power LED displaying white?

-

Check that the connected input is enabled ([Settings]

[Input]).

Is the [No Signal] message being displayed?

-

This is displayed when the signal cable between the PC and the monitor is missing or disconnected. Check
the cable and reconnect it.

-

If [Settings]->[General]->[DP OUT] is On, execute [Settings]->[General]->[Reset to Initial Settings].
It may be a PC that does not support DP OUT (MST).

Is the [Out of Range] message being displayed?

-

This occurs when signals transferred from the PC (graphics card) are out of the horizontal or vertical
frequency range of the monitor. Please see the "PRODUCT SPECIFICATION" section of this manual to set the
appropriate frequency.

Screen display is unstable and shaky. / Images displayed on the monitor leave shadow trails.

Did you select the appropriate resolution?

-

If the selected resolution is HDMI 1080i 60/50 Hz (interlaced), the screen may be flickering. Change the
resolution to 1080p or the recommended resolution.

-

Not setting the graphics card to the recommended (optimal) resolution may result in blurred text, a
dimmed screen, a truncated display area or misalignment of the display.

-

The setting methods may be different depending on the computer or operating system, and some
resolutions may not be available depending on the performance of the graphics card. If this is the case,
contact the manufacturer of the computer or graphics card for assistance.

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