Native Instruments TRAKTOR KONTROL Z2 - 2+2 Channel Control Mixer - Manual (Page 59)

7 Support
7.1 Knowledge Base / Online Support / Readme
To open the Knowledge Base / Online Support Form:
► Open the Service Center application and click on the Support button in the upper right
corner. Here you will find direct links to the Native Instruments Online Knowledge Base
and the Online Support Form.
The Online Knowledge Base gathers useful information about your Native Instruments product
and can be of great help to solve possible issues you may encounter when working with Native
Instruments products.
If no Knowledge Base entry matches your problem, or if the matching entry does not solve the
problem, you can use the Online Support Form to contact the Technical Support team at Na-
tive Instruments. The Online Support Form will ask you to enter information about your hard-
ware and software setup. This information is essential for our support team to be able to pro-
vide you with quality assistance.
When communicating with the Native Instruments support team, keep in mind that the more
details you can provide about your hardware, your operating system, the version of the software
you are running, and the problem you are experiencing, the better they will be able to help you.
In your description, you should mention:
▪ How to reproduce the problem
▪ What you have already tried to fix the problem
▪ A description of your setup, including all hardware
▪ The brand and specifications of your computer
When installing new software or software updates, a Readme file is included that contains late
breaking news and new information that was not yet included in the documentation. Please
open and read this Readme file before contacting Technical Support.
Support
Knowledge Base / Online Support / Readme
TRAKTOR KONTROL Z2 - Setup Guide - 59