Dell MS900 Premier Wireless Mouse - Manual (Page 22)

Troubleshooting │ 22
Problems Possible solutions
Wireless connection is lost 6. Check for interference that may affect Bluetooth or
RF connectivity. For example, nearby Wi-fi or USB
3.0 devices.
• Check for any wireless devices that are in close
proximity such as wireless networking devices.
For example, Bluetooth printer, USB 3.0 devices,
and so on.
• Move away from these devices.
• Ensure that the distance between your laptop,
desktop, or a compatible mobile device where
the Dell Secure Link USB receiver is connected is
within 1m.
• Ensure that the USB-A port where the Dell
Secure Link USB receiver is connected is not
close to the USB-A port(s) where other devices
are connected.
• If necessary, connect the Dell Secure Link USB
receiver to the dongle extender and check the
wireless connection again.
Mouse movement and button
clicks are lagging and erratic Check for interference that may affect Bluetooth or
RF connectivity. For example, nearby Wi-fi or USB 3.0
devices.
• Check for any wireless devices that are in close
proximity such as wireless networking devices.
For example, Bluetooth printer, USB 3.0 devices,
and so on.
• Move away from these devices.
• Ensure that the distance between your laptop,
desktop, or a compatible mobile device where
the Dell Secure Link USB receiver is connected is
within 1m.
• Ensure that the USB-A port where the Dell
Secure Link USB receiver is connected is not
close to the USB-A port(s) where other devices
are connected.
• If necessary, connect the Dell Secure Link USB
receiver to the dongle extender and check the
wireless connection again.