Cannot install software or drivers, Cannot access the shared printer – Epson ACULASER M8000 series User Manual

Page 187

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Cannot install software or drivers

Cause

What to do

You are not accessing the operating system with the
administrator privilege.

Access the operating system with the administrator privilege.

Cannot access the shared printer

Cause

What to do

Inappropriate texts are used for the Share name of the
shared printer.

Do not use spaces or hyphens for the Share name.

An additional driver cannot be installed on the client
computer, although the print server’s OS and the client
OS are different.

Install the printer drivers from the CD-ROM.

Your network system causes this problem.

Ask the administrator of the network for assistance.

Note:
For the additional driver to be installed, please see the table below.

Server OS

Client OS

Additional Driver

Windows 2000

Windows XP or 2000 clients

Intel Windows 2000

Windows XP

*

Windows XP or 2000 clients

Intel Windows 2000 or XP

Windows XP x64 clients

x64 Windows XP

Windows XP x64, Server 2003, or
Server 2003 x64

*

Windows XP or 2000 clients

x86 Windows 2000, Windows XP and
Windows Server 2003

Windows XP x64 clients

x64 Windows XP and Windows Server
2003

Windows Vista, Vista x64, Server
2008, or Server 2008 x64

Windows Vista, XP, or 2000 clients

x86 Type 3 - User Mode

Windows Vista x64 or XP x64 clients

x64 Type 3 - User Mode

*

The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows
2003 Service Pack 1, or later.

EPSON AcuLaser M8000 Series User's Guide

Troubleshooting 187

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