HP 1500 Series User Manual
Page 86
84 Problem solving and maintenance
ENWW
Printer does not pull
paper from tray 2.
The rear paper length guide (tray 2) is
set incorrectly.
To set the rear guides properly, see
.
The tray is not recognized in the
printer software.
Set the printer software to recognize the tray.
If the printer does not pull paper from
either tray, the problem might be the
paper.
●
Try a different type or brand of paper.
●
Ensure that you are using a high-quality paper made for
laser printers. Coated, photo, and glossy papers are not
supported. See
“Print media specifications” on page 109
To order, see
“Accessories and ordering information” on
The separation pad and the pick-up
rollers might be worn out.
Replace the separation pad and pick-up rollers. Contact
HP Customer Care to order parts. See
or see the support flyer that shipped in the printer box.
The printer does not
respond when the Print
command is selected in
the software.
The printer experienced an error.
Check the control panel lights on the printer to determine if an
error exists.
If no control panel lights are on, the
printer is not receiving power.
●
Check the power cable connection between the printer and
the power source.
●
Check that the power switch is on.
●
Check that the power source (outlet or surge protector) is
receiving power.
●
If none of the above measures works, contact
HP Customer Care. See
or see the support flyer that shipped in the printer box.
The printer might be in Manual Feed
mode (Attention light blinking and Go
light on).
Add paper to tray 1 if it is empty. If paper is already in the tray,
press
(
G
O
)
.
The wrong printer was selected in the
software.
In the Print or Printer Setup dialog box, make sure that the
HP color LaserJet 1500 is selected as the printer.
There might be a jam.
Clear any jams. See
The printer is on a network and is not
receiving a signal.
●
Disconnect the printer from the network and attach it
directly to a computer using a USB cable.
●
Clear any stopped jobs from the print queue.
●
Print a job that you know works.
●
Reinstall the printing software.
The interface cable between the
computer (or network) and the printer
is not connected properly.
Disconnect and reconnect the interface cable.
The interface cable is defective.
●
If possible, connect the interface cable to another
computer (or optional external HP Jetdirect print server)
and print a job you know works.
●
Try using a different cable.
If the printer is connected to a
computer, the software for the printer
is not configured for the printer port.
Check the printer selection menu in the software to make sure
it is accessing the correct port. If the computer has more than
one port, make sure that the printer is associated with the
correct one.
Symptom
Possible Cause
Solution