HP QM2-101 - Manual (Page 26)

25
MSSC, LLC Collinsville, IL USA Tel: 618-343-1006 Fax: 618-343-1016 55899 Rev 18210
www.msscllc.com
Troubleshooting
The following are common alarm errors for the QM2.
Low Ink Alarm – Indicated by visible red LED and audible alarm. This is customer set low ink level
and the customer must reset ink volume when cartridge is changed.
No Print – FIRE on display but no print. Hot Plug Issue, customer connects or disconnects data cable of
the 111-style printer with power on. Generally the driver board must be replaced at a minimum.
Parameter Settings Are Not Valid – Software will not allow the user to exit the parameter screen until
the settings are corrected. The incorrect parameter settings are indicated by an arrow in the left margin.
No Print with a 101 – FIRE was in the display, but no print. This can be remedied by reinitializing the
system. To reinitialize, go to STUP, INIT DATA, and select YES. All messages are erased. The unit
should function as normal.
Data Not Changing at Prescribed Time – For example, date to change at 12:00 am (midnight) in their
printed message. The customer programmed date and time incorrectly in the DATE function. Instead of
selecting minute, m1 and m2, they selected M1 and M2, which is the month. No error message occurred.
Instead, the printed message was incorrect and they contacted MSSC via technical call.
Serial Number Error – Indicated by a serial number xxxxx displayed on the screen, along with an
audible beep. To clear the alarms follow the following steps. First, turn on the controller. Press the S/N
button on the left side of the controller. At the top of this screen will be the serial number. Enter any
value in this field from 1 to 09999999. Note: battery failure may result in this alarm error as well.
Startup Error - When starting up the QM2, the internal fan will start running and then the software
initializes and the unit will boot up. The startup cycle will take 10-15 seconds. Please note, the photocell
CANNOT be blocked/activated during this startup cycle. If the photocell is blocked, the unit will
experience an ERR, display ERR on the screen and the QM2 will not function. The operator must clear
the path to make the photocell not activate, press RUN key on the QM2 and press the RUN key a second
time cycling from STOP to RUN on the display.