Contents 5
HP Systems Insight Manager.................................................................................................. 74
Redundant ROM support ........................................................................................................ 75
USB support and functionality ............................................................................................... 76
Diagnostic tools ................................................................................................................................. 77
Survey Utility ......................................................................................................................... 77
Array Diagnostic Utility ......................................................................................................... 78
HP Insight Diagnostics ........................................................................................................... 78
Integrated Management Log................................................................................................... 79
Keeping the system current................................................................................................................ 79
Drivers .................................................................................................................................... 79
Resource Paqs......................................................................................................................... 80
ProLiant Support Packs .......................................................................................................... 80
Operating system version support........................................................................................... 80
Change control and proactive notification .............................................................................. 81
Care Pack................................................................................................................................ 81
Battery replacement
83
Troubleshooting 85
Troubleshooting resources ................................................................................................................. 85
Server diagnostic steps....................................................................................................................... 86
Important safety information.............................................................................................................. 86
Symbols on equipment ........................................................................................................... 86
Warnings and cautions............................................................................................................ 88
Preparing the server for diagnosis...................................................................................................... 90
Symptom information ........................................................................................................................ 91
Service notifications........................................................................................................................... 91
Loose connections.............................................................................................................................. 91
Diagnostic steps ................................................................................................................................. 92
Start diagnosis flowchart ........................................................................................................ 92
General diagnosis flowchart ................................................................................................... 95
Power-on problems flowchart................................................................................................. 97
POST problems flowchart .................................................................................................... 100
OS boot problems flowchart ................................................................................................. 103
Server fault indications flowchart......................................................................................... 106
POST error messages and beep codes.............................................................................................. 109
Introduction to POST error messages ................................................................................... 109
Other information resources............................................................................................................. 109
Electrostatic discharge
111
Preventing electrostatic discharge.................................................................................................... 111
Grounding methods to prevent electrostatic discharge .................................................................... 112
