HP Transcend Traffix Manager - Manual (Page 117)

Troubleshooting Reports 117
Table 17 Diagnosing Reporting Problems
Problem Cause Solution
Raw report fails when
running ad hoc or
scheduled reports. Database directory is
full (raw report data is
stored in the
database).
■
Increase the disk space available to the database.
■
Delete unused raw report data to reduce the database space
used for storing this report data.
HTML output fails even
though raw data is
generated successfully. HTML output directory
is not writable. For information on why it failed, select the HTML entry and click
Report Info….
Check that the HTML directory specified in the Traffix Control
Panel has correct permissions.
Note that the Traffix Control Panel can only be run directly on the
server.
HTML directory has
insufficient space. Check the disk space available and allocate more space if
required.
When viewing reports,
message
Browser
launched is displayed
but browser does not
appear.
On non-Windows
platforms, the cause is
likely to be that your
path does not contain
a browser.
On Windows
platforms, the cause is
likely to be that HTML
file types are not set
up properly. Refer to
your Windows
documentation.
If Browser is not in your path message is displayed:
■
Exit the Traffix Manager client.
■
Update path to include Browser.
■
Restart Traffix Manager client.
Viewing reports takes
very long time or never
completes. If you selected a raw
data entry for which
no HTML report exists,
Traffix Manager must
create HTML output
before displaying it in
a browser. Schedule HTML output to happen following raw data generation.
There is a backlog of
reports requiring
output to be
generated. Check the Report Manager to see which report is currently
running. See
“Monitoring Report Generation and Output” on
page 96 .
Web browser cannot
find HTML file for
report. HTML files were
moved or deleted
outside Traffix
Manager, so your
Web browser cannot
locate files. Always delete HTML output from the Report Manager. Do not
move or delete reports outside Traffix Manager if you want to
view them using Traffix Manager.
If you inadvertently move or delete HTML output and you still
have the raw report data, delete the HTML entry and use Output
Now… to regenerate it.
(continued)