HP 2400 - Manual (Page 104)

hp psc 2400 series
chapter 10
94
hp
psc suppor
t
call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of-
warranty support fee of $27.50 (inc GST) will be charged to your credit card. You can also
call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to
5:00 P.M. Monday through Friday. Charges and support hours are subject to change
without notice.
prepare your hp psc for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are
requested to send your HP PSC in for service, please follow the power off and repackage
steps below to avoid further damage to the HP product.
1 Turn on the HP PSC.
Disregard steps 1 through 6 if your device will not turn on and the print carriage is
in the home position. You will not be able to remove the print cartridges. Proceed to
step 7.
2 Open the print-carriage access door.
3 Remove the print cartridges from their holders, and lower the latches. See replace
the print cartridges on page 83 for information on removing the print cartridges.
Caution! Remove both print cartridges and lower both latches. Failure to
do so might damage your HP PSC.
4 Place the print cartridges in an airtight bag so they will not dry out, and put them
aside. Do not send them with the HP PSC, unless instructed to by the HP customer
support call agent.
5 Close the print-carriage access door and wait a few minutes for the print carriage to
move back to its home position.
6 Turn off the HP PSC.
Italy +39 848 800 871 United Arab Emirates +971 4 883 845
Japan 0570 000 511
+81 3 3335 9800
United Kingdom +44 (0) 870 010 4320
Jordan +971 4 883 8454 Venezuela 01-800-4746.8368
Korea +82 1588 3003 Venezuela (Caracas) (502) 207-8488
Kuwait +971 4 883 8454 Vietnam 84-8-823-4530
Lebanon +971 4 883 8454 Yemen +971 4 883 8454
1 This Call Center supports French-speaking customers from the following countries: Morocco,
Tunisia, and Algeria.
2 This Call Center supports German-, French- and Italian-speaking customers in Switzerland.
country/region hp technical support country/region hp technical support