Troubleshooting common postscript problems – HP 2300dn User Manual

Page 116

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114 Chapter 4 Problem solving

ENWW

Troubleshooting common PostScript problems

The following situations are specific to the PostScript (PS) language and might occur when
several printer languages are being used. Check the control panel display for messages that
might help resolve problems.

Note

To receive a printed or screen message when PS errors occur, open the Print Options dialog
box and click the selection next to the PS Errors section that you want.

Symptom

Possible cause

Solution

The job prints in Courier (the
printer’s default typeface) instead
of the typeface that you
requested.

The requested typeface is not
downloaded.]

Download the font that you want
and send the print job again.
Verify the type and location of the
font. Download the font to the
printer if applicable. Check the
software documentation for more
information.

A legal page prints with clipped
margins.

The print job was too complex.

You might need to print your job
at 600 dots per inch, reduce the
complexity of the page, or install
more memory.

A PS error page prints.

The print job might not be PS.

Make sure that the print job is a
PS job. Check to see whether the
software application expected a
setup or PS header file to be sent
to the printer.

Specific errors

Limit Check Error

The print job was too complex.

You might need to print your job
at 600 dots per inch, reduce the
complexity of the page, or install
more memory.

VM Error

Font error.

Select unlimited downloadable
fonts from the printer driver.

Range Check

Font error.

Select unlimited downloadable
fonts from the printer driver.

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