Service information form – HP 2300dn User Manual
Page 128
126 Chapter 5 Service and support
ENWW
Service information form
WHO IS RETURNING THE EQUIPMENT?
Date:
Person to contact:
Phone: (
)
Alternate contact:
Phone: (
)
Return shipping address:
Special shipping instructions:
WHAT IS BEING SENT?
Model name:
Model number:
Serial number:
Please attach any relevant printouts when returning equipment. DO NOT ship accessories that are not required to complete the
repair (manuals, cleaning supplies, etc.).
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software
were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Give manufacturer and model number.)
Personal computer:
Modem:
Network:
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
Under warranty
Purchase/received date: ______________________
(Enclose proof of purchase or receiving document with original received date.)
Maintenance contract number: ______________________
Purchase order number: ___________________________
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any
request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be
obtained by contacting an HP-authorized Repair Center.
Authorized signature: ___________________________________
Phone: (
)
Billing address:
Special billing instructions: