Print troubleshooting, Envelopes print incorrectly – HP Officejet 6000 User Manual

Page 73

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Print troubleshooting

Use this section to solve these printing problems:

Envelopes print incorrectly

Borderless printing produces unexpected results

The product is not responding

The product prints meaningless characters

Nothing happens when I try to print

The pages in my document came out in the wrong order

The margins are not printing as expected

Text or graphics are cut off at the edge of the page

A blank page came out while printing

Envelopes print incorrectly

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

Solution 1: Load the stack of envelopes correctly

Solution 2: Check the envelope type

Solution 3: Tuck the flaps to avoid paper jams

Solution 1: Load the stack of envelopes correctly

Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.

Solution 2: Check the envelope type

Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.

Solution 3: Tuck the flaps to avoid paper jams

Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.

Print troubleshooting

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