Hitachi Koki USA DDC 35n - Manual (Page 146)

7.5 Troubleshooting Checklists
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• Did you assign the printer to the type Remote Other /Unknown?
If the PCONSOLE settings are correct, the connection between the
printer and network may have been broken. Turn the printer off
and, using PCONSOLE, wait for the status message Not Con-
nected. Turn the printer on and the status should change to Waiting
for Job.
7.5.2.2 File Server Checklist
• Is there enough disk space on the file server and is it running?
• Is the correct file server associated with the printer?
Use PCONSOLE to check this.
• Did you have the proper rights to configure the printer?
• Are the File Server and the Print Server communicating?
Run NetWare’s COMCHECK utility from any network work-
station to check this.
• Are there enough user positions on the File Server?
The Print Server function logs on as a user.
7.5.2.3 Workstation Checklist
• Is the network loaded onto the workstation?
See the NetWare documentation.
• Is the application set up to print to the printer?
For instance, are you using the correct driver?
• Is the workstation connected to the correct print queue?
Print a file and verify that the file goes to the queue.
• Are the print queues assigned to the NIC-connected printer also
assigned to another network printer?
If they are, the print jobs may be going to that printer.
• From PCONSOLE, enter a sample print job directly into an
assigned queue. Does the job become Active?
Is job printed?