Philips HX 7351 - Manual (Page 13)

troubleshooting
This chapter summarises the most common problems you could encounter
with the Sonicare. If you are unable to solve the problem, contact the
Philips Customer Care Centre in your country (see chapter ‘Guarantee &
service’) or visit www.philips.com.
Problem Solution
The Sonicare toothbrush
does not work
You may need to recharge the Sonicare. Charge the Sonicare for at least
24 hours.
Make sure the socket is live when you recharge the appliance. The
electricity supply to sockets in mirror cabinets over washbasins or shaver
sockets in bathrooms may be cut off when the light is switched off.
The motor runs but the
brush head does not
operate.
You may need to reattach or replace the brush head.
I feel a tickling sensation
when I use the Sonicare.
You may experience a slight tickling/tingling sensation when you use the
Sonicare for the first time. As you become accustomed to brushing with
the Sonicare, this sensation diminishes.
The brush head rattles when
I use the Sonicare.
The Sonicare should produce a gentle hum during operation. Tighten
the brush head nut to eliminate excessive rattling. If the rattling does not
stop, you may need to replace the brush head.
Make sure you remove the travel cap before you switch on the
appliance.
The brush head chatters
against my teeth.
You can avoid this by keeping the brush head properly oriented, with the
brush head placed on the gumline at an angle of 45 degrees.
Brushing seems less
powerful.
You may need to recharge the Sonicare.
The Easy-start feature may be active and needs to be deactivated (see
chapter ‘Features’).
You may need to clean the brush head.
You may need to replace the brush head.
The Dual Speed Control button may be set to reduced speed. Set the
button to normal speed.
The Sonicare gives off an
unpleasant smell.
You may need to clean the appliance. Clean the handle, brush head and
charger thoroughly (see chapter ‘Cleaning’).
You may need to replace the brush head.
The yellow LED blinks. What
does this mean?
The blinking yellow LED indicates that fewer than 3 brushings remain.
Recharge the Sonicare for at least 24 hours.
The appliance has an extra
30 seconds of brushing time.
What is this for?
The Programmable Quadpacer has been set to a 2.5-minute brushing
cycle instead of the default 2-minute brushing cycle. This setting provides
additional time for brushing troublesome areas where plaque collects
and gum disease starts. We advise you to use the extra 30 seconds of
brushing time to rebrush troublesome areas, massage your gums or
brush your tongue (see chapter ‘Features’).
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