Hach sc1000 - Manual (Page 124)

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Troubleshooting
8.2 GSM Module errors
8.3 Error and warning messages
A message window informs the user about sc1000 controller problems. The message
window pops up, when a probe error/warning has occurred.
• Confirm messages with the ENTER button: The message is recognized and not stored
in the message list.
• Cancel messages with the CANCEL button: The message is stored in the message
list.
• Open the message list with SENSOR STATUS, MESSAGE LIST.
8.3.1 Message type
The format and contents of the message description vary and depend on the message
type (
Table 41 ).
Table 40 GSM Module errors
Problem Solution
sc1000 does not answer an
incoming call. Select SYSTEM SETUP, GSM MODULE, EXTERNAL DIAL-UP and select the
“Allow” option.
Service login is not possible via GSM
connection. Select SYSTEM SETUP, GSM MODULE, EXTERNAL DIAL-UP and select the
“Allow” option.
Login is not possible via GSM
connection.
Select SYSTEM SETUP, BROWSER ACCESS and set a LOGIN PASSWORD.
GSM module does not get network
access. Try another location for a better radio reception.
Try to use an external antenna.
sc1000 does not send SMS
messages for configured
errors/warnings/events.
Select SYSTEM SETUP, GSM MODULE, SMS DESTINATION, SMS DESTINATION
and check the SMS LIMIT.
Select SYSTEM SETUP, GSM MODULE and check the SMS PROVIDER #. If correct
number is not known, contact the GSM service provider.
PIN configured correctly, but
STATUS displays WRONG PIN.
The SIM may be blocked because the PIN was entered wrong three times. Remove
the SIM card and put it into a cell phone. Try to enter the PIN. If the SIM card is
blocked, enter the PIN’s PUK-Code (Personal Unblocking Code). If no PUK is
available, contact the GSM service provider. If the SIM card works in the mobile
phone, try again in the sc1000 controller.
Table 41 Message type
Message type Description
Error
A significant problem, such as loss of functionality.
An error is marked red.
Warning
An event that is not necessarily significant, but may cause a
possible future problem.
A warning is marked yellow.