HP 2000fc - Manual (Page 10)

Warranty and Support Warranty and Support Warranty and Support Warranty and Support HP warrants only that the software media will be free of physical defects for a period of ninety (90) days
from delivery.
The following services are offered as HP Care Pack Services at the time of software product order:
Software Technical Support 24 x 7 (1, 3, 4, and 5 years) is available 24 hours per day, Monday
through Sunday, including holidays (includes phone-in software technical support 24 x 7 and
software product and documentation updates).
HP Care Pack services must be ordered with the product and are prepaid.
For tailored support contracts based on personalized statement of work contact your local support
center via:
http://www.hp.com/support .
For additional software product services information for HP Care Pack services, as well as orderable part
numbers, please refer to the URLs listed below:
All storage services:
http://www.hp.com/hps/storage/ .
All HP Care Pack Services: http://www.hp.com/hps/carepack/storage/cp_networked.html .
Software Support HP Care Pack Services: http://www.hp.com/hps/carepack/software/cp_storage.html .
Installation and Startup Services: http://www.hp.com/hps/storage/ns_implementation.html .
If you have specific service questions contact your local HP representative. Contact information for your
local area can be found at:
http://welcome.hp.com/country/us/en/contact_us.html
Maintenance releases, bug fixes and software patches are available at:
http://welcome.hp.com/country/us/en/support.html .
Hardware Product Hardware Product Hardware Product Hardware Product
Services
Services Services Services
Installation services that include basic installation and Array Installation and Startup
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage or warranty extension
RAID setup and performance consulting via statement of work
Migration service consulting via statement of work
Environmental, Mission Critical Services
For product services information for HP Care Pack services, as well as orderable part numbers, please
refer to the URLs listed below:
All storage services:
http://www.hp.com/hps/storage/ .
All HP Care Pack Services: http://www.hp.com/hps/carepack/storage/cp_networked.html .
Installation and Startup Services: http://www.hp.com/hps/storage/ns_implementation.html .
If you have specific service questions contact your local HP representative. Contact information for your
local area can be found at:
http://welcome.hp.com/country/us/en/contact_us.html
Array Installation and Array Installation and Array Installation and Array Installation and
Startup Services
Startup Services Startup Services Startup Services
The HP installation and startup for HP StorageWorks MSA Disk Arrays service package provides
installation and configuration of HP StorageWorks MSA Disk Array products. Service highlights include:
Service planning
Installation and Startup provides installation and configuration of the MSA2000fc. This includes:
Service planning
Service deployment
Installation Verification Testing (IVT) required for this service
Customer orientation session
Please contact your local HP sales organization for further details
Installation & Startup Care Packs: Flex - HA114A1 #5J0; Fixed: UA868E
QuickSpecs
HP StorageWorks 2000fc Modular Smart Array HP StorageWorks 2000fc Modular Smart Array HP StorageWorks 2000fc Modular Smart Array HP StorageWorks 2000fc Modular Smart Array
Service and Support, HP Care Pack, and Warranty Information
DA - 12991 EMEA — Version 5 — September 15, 2008 Page 10