HP 4400 - Manual (Page 17)

HP Care Pack Services HP Care Pack Services HP Care Pack Services HP Care Pack Services HP Care Pack Services offer upgraded service levels to extend and expand your standard product
warranty with easy to buy, easy to use support packages that help you make the most of your hardware
and software investments. They let you choose the support levels that meet your business requirements,
from basic to mission-critical. They help you contain total cost of ownership.
HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade
or extend your warranty. For many products, post-warranty HP Care Pack Services are available when
your original warranty has expired.
Why purchase an HP Care Pack service?
Your standard warranty protects against product defects. HP Care Pack Services help you guard against
unplanned downtime, which can reduce your productivity and profitability. These convenient service
packages:
Protect your investment in HP products
Provide consistent, predictable levels of support across your entire department or business
Ease budget planning with fixed-cost support that includes parts and labor
Give you direct access to proven technical and problem-solving expertise
Offer a choice of response-time and repair-time commitments
Deliver prompt, measurable results
Are available whenever and wherever you do business
HP Care Pack availability may vary by country and product.
Supporting your Adaptive Enterprise journey.
HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and
quality of HP hardware and software support services can help you improve the performance
improve the performance improve the performance improve the performance of your IT
support processes and resolve the complex software and hardware problems that tax user productivity.
HP Care Pack services help you increase IT environment stability
increase IT environment stability increase IT environment stability increase IT environment stability, efficiency, and agility from the desktop
to the data center, and improve the productivity of your employees.
Warranty and Services Warranty and Services Warranty and Services Warranty and Services
Included with the Product
Included with the Product Included with the Product Included with the Product
The EVA4400 comes with a 2-year HP's Global Limited Warranty and Technical Support, which includes
2 years 9x5 hardware support, with next business day (NBD) response.
HP's warranty and support features:
Online Business Support Center and IT Resource Center
Remote Support
Technical Phone Support
Customer Self Repair (see list below)
Software Limited Warranty
On-site Warranty Service
Online Support Online Support Online Support Online Support
HP online support capabilities includes a variety of self-help tools, troubleshooting assistance, and
access to the patch database, firmware/software update packages and documentation. Register with the
HP Business Support Center and the IT Resource Center to receive product specific and proactive
notifications for the EVA4400. For more information go to:
www.hp.com/support or: www.itrc.hp.com .
Remote Support Remote Support Remote Support Remote Support
HP designed the EVA4400 with support capability to facilitate remote monitoring and email notification
QuickSpecs
HP StorageWorks 4400 Enterprise Virtual Array HP StorageWorks 4400 Enterprise Virtual Array HP StorageWorks 4400 Enterprise Virtual Array HP StorageWorks 4400 Enterprise Virtual Array
Family Information
DA - 12893 North America — Version 1 — February 26, 2008 Page 17