Harman-Kardon HS 500 - Manual (Page 57)

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SYMPTOM CAUSE SOLUTION
Some remote buttons do not operate • Function not permitted at this time • With most discs, some functions are not permitted at certain
during DVD play; prohibited symbol times (e.g., Track Skip) or at all (e.g., direct audio track
Ø appears selection).
The OSD menu is in a foreign • Incorrect OSD language • Change the display language selection in the System Setup
language menu.
The Ø symbol appears • Requested function not available • Certain functions may be disabled by the DVD itself during
at this time some passages of a disc.
Picture is displayed in the • Incorrect match of aspect-ratio • Change aspect-ratio settings.
wrong aspect ratio settings to disc
Disc will not copy to VCR • Copy protection • Many DVDs are encoded with copy protection to prevent
copying to VCR.
Password not accepted. • Incorrect password being used or • Stop play of disc and clear all displays from screen.
password has been forgotten Press and hold Clear Button until the display blinks.
This resets the password and all settings to their defaults.
You will need to reenter all audio, video and system settings.
Disc Drawer remains open indefinitely • Drawer does not close automatically • Press Open/Close button or turn off HS 500 to
close disc drawer.
Screen Saver not activated • Screen saver will not activate when • Move cursor to main disc information or playlist area
cursor is on top main title line of OSD, to avoid burn-in on plasma and CRT displays.
or in column of icons on left side of
screen
Front-panel PBC indicator remains • PBC indicator reflects disc encoding, • This is normal behavior.
list even when PBC setting is Off not HS 500 status
in System Setup menu
Pressing Setup Menu button during • This is normal behavior when activating • Press Setup Menu button a second time to view System
disc playback displays Player OSD during disc playback Setup menu.
Information menu
Cannot program playlist • Programmed play is not available for • Programmed play is available only for CDs, DVD-Audio and
all disc types Video discs, MP3s, WMAs and JPEGs. Programmed play
is not available for VCD discs or for files stored on
a USB device.
• HS 500 must be in Stop mode to • Stop play of disc before programming a playlist.
program a playlist
In addition to the items shown above, additional information on troubleshooting possible problems with your HS 500, or installation-related issues,
may be found in the list of "Frequently Asked Questions" which is located in the Product Support section of our Web site at www.harmankardon.com.
TROUBLESHOOTING GUIDE