Hitachi MK-96RD621-08 - Manual (Page 12)

xii Preface
Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator User’s Guide
Convention for Storage Capacity Values
Physical storage capacity values (e.g., disk drive capacity) are calculated
based on the following values:
1 KB = 1,000 bytes
1 MB = 1,000 2 bytes
1 GB = 1,000 3 bytes
1 TB = 1,000 4 bytes
1 PB = 1,000 5 bytes
Logical storage capacity values (e.g., logical device capacity) are calculated
based on the following values:
1 KB = 1,024 bytes
1 MB = 1,024 2 bytes
1 GB = 1,024 3 bytes
1 TB = 1,024 4 bytes
1 PB = 1,024 5 bytes
1 block = 512 bytes
Getting Help
If you need to call the Hitachi Data Systems Support Center, make sure to
provide as much information about the problem as possible, including:
• The circumstances surrounding the error or failure.
• The exact content of any error message(s) displayed on the host
system(s).
• The data in the CCI error log file and trace data (all files in the
HORCM_LOG directory).
• The service information messages (SIMs), including reference codes and
severity levels, displayed by Storage Navigator and/or logged at the host.
The Hitachi Data Systems customer support staff is available 24 hours/day,
seven days a week. If you need technical support, please call:
• United States: (800) 446-0744
• Outside the United States: (858) 547-4526