Hitachi MK-96RD621-08 - Manual (Page 178)

6-6 Troubleshooting
Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator User’s Guide
Error Condition Probable Cause / Recommended Action
Storage Navigator does not respond.
Storage Navigator may be hung up in the
following cases:
- When you move a window displayed in front of
the Storage Navigator main window, the area
behind the window remains gray and does not
go back to normal for a long period of time.
- The whole Storage Navigator window is
displayed in gray and does not go back to
normal for a long period of time.
- You cannot perform any operation for a long
period of time even though the dialog box that
says Loading... is not displayed.
- The dialog box that says Loading... is
displayed when the window switches, however,
you cannot move the dialog box or perform any
operation for a long period of time. Exit the Storage Navigator by pressing Ctrl key,
Alt key, Shift key, and D key all at once. If you
still cannot exit the Storage Navigator, restart the
Storage Navigator computer, or terminate the
Storage Navigator process with the following
method.
For Windows:
Exit all applications which use Java, and then start
the task manager and terminate javaw.exe and
javaws.exe.
For UNIX:
Exit all applications which use Java, and then
terminate javaw and javaws by kill command.
Note: If you exit the Storage Navigator using
the method above after you logged into the
Storage Navigator, wait for an RMI time-out, and
then restart the Storage Navigator (see Setting
the Environment Parameters).
Java console is grayed out and does not start
when you try to start Storage Navigator. Restart the Storage Navigator computer, or
terminate the Storage Navigator process with the
following method.
For Windows:
Exit all applications which use Java, and then start
the task manager and terminate javaw.exe and
javaws.exe.
For UNIX:
Exit all applications which use Java, and then
terminate javaw and javaws by kill command.
An internal error occurs, or a Web browser ends
abnormally (forcibly). Close all dialog boxes. Log in to the Storage
Navigator again. If the same error occurs, restart
the Storage Navigator computer.
A network error occurred. There is no response
to an operation even after 30 minutes passed. Restart the Storage Navigator computer.
Note: An operation may take over 30 minutes
depending on the use condition. For example,
when several Storage Navigator computers are
running, it may take a lot of time.
The Storage Navigator computer is suddenly
rebooted. Restart the Storage Navigator computer.
If you open the Java console dialog box by
selecting the Java icon on the system tray while
logging in to the Storage Navigator, the browser
and Java console may become hung up. Do not open the Java console dialog box while
logging in to the Storage Navigator. If the browser
and Java console become hung up, restart the
Storage Navigator computer.
A network error occurred while logging in to the
Storage Navigator. Close all dialog boxes. Log in to the Storage
Navigator again. If the same error occurs, check
the network environment.
The message indicating the login processing has
been displayed and there is no response. The SVP may be set as an exception on the proxy
setting of the Web browser. Make same setting on
the following dialog boxes.
For JRE 1.4: the Proxies dialog box of the Java
(TM) Plug-in Control Panel
For JRE 5.0 or JRE 6.0: the Network Configuration
dialog box that can be opened from the General
dialog box of the Java Control Panel