Document Outline

• User Interface
  • Interface area
    • a
    • Load Powered LED
    • When green, power to the load is on. When flashing yellow, the load is supplied through the batte...
    • b
    • Check Log LED
    • When green, a new event has been added to the event log.
    • c
    • Warning LED
    • When yellow, there are one or more warning alarms in the system.
    • d
    • CriticaL LED
    • When red, there are one or more critical alarms in the system.
    • e
    • LCD Screen
    • Displays alarms, status data, instructional help, and configuration items.
    • f
    • UP and DOWN keys
    • Scrolls through menu items.
    • g
    • ENTER
    • Opens menu items and confirms changes to system parameters.
    • h
    • HELP
    • Opens context-sensitive help.
    • i
    • ESC
    • Returns to previous screen.
  • Display interface
    • Overview screens
    • Main menu screen
  • Menu tree
• Operation Modes
  • Normal operation
  • Battery operation
  • Bypass operation
  • Wrap-around maintenance bypass (optional)
• Operation Procedures
  • Total Power Off procedure
  • How to turn the load on/off using the display interface
    • Press
    • Press
    • Press
  • How to put the UPS in maintenance bypass operation
    • a
    • Press
    • b
    • Press
    • c
    • Press
    • d
    • Press
    • e
    • f
    • a
    • Press
    • b
    • Press
    • c
    • Press
    • d
    • Press
    • e
    • f
  • How to return to normal operation
    • Press
    • Press
    • Press
    • Press
  • How to view the Status screens
    • Press
    • Press
    • Press
    • Use the up and down arrow keys to navigate through the Status screens.
  • How to view the Log screen
    • Press
    • Press
    • Use the up and down arrow keys to navigate through the Log screens.
• System Settings
  • How to change the date and time
    • Press
    • Press
    • Press
    • Press
  • How to change the settings
    • Press
    • Press
    • Press
    • Press
• Parts Replacement
  • How to determine if you need a replacement part
    • 1 . In the event of a module failure, the display interface may show additional “fault list” scre...
    • 2 . Write down the serial number of the unit so that you will have it easily accessible when you ...
    • 3 . If possible, call APC Customer Support from a telephone that is within reach of the UPS displ...
    • 4 . Be prepared to provide a detailed description of the problem. A representative will help you ...
    • 5 . If the unit is within the warranty period, repairs or replacements will be performed free of ...
    • 6 . If the unit is covered by an APC service contract, have the contract available to provide inf...
  • How to return parts to APC
  • Replacement parts
    • 16 kW power module
    • SYPM10K16H
    • Battery module
    • SYBT9-B4
    • Intelligence Module (MIM)
    • OG-SYMIM16
    • APC SS Call-UPS II Accessory card
    • AP9608
    • Smartslot relay I/O Module
    • AP9610
    • UPS Network Management card
    • AP9617
    • UPS Network Management card with Environmental Monitoring and Out of Band Management card
    • AP9618
    • UPS Network Management card with Environmental Monitoring
    • AP9619
    • Modbus/Jbus Interface card
    • AP9622
    • Power Distribution Module
    • Go to www.apc.com for a complete list of breaker modules.
  • How to remove a power module
  • How to install a power module
  • How to replace a power management peripheral
  • How to replace an intelligence module (MIM/RIM)
  • How to replace a battery module
  • How to replace a power distribution module
• UPS Alarms
  • Battery Charger Fault
  • The battery charger is not functioning properly.
  • Contact APC Customer Support.
  • Battery Fault
  • A battery module has failed and requires replacement.
  • See “How to replace a battery module” on page19.
  • Battery High Temperature Violation
  • The temperature of one or more battery units has exceeded system specifications.
  • Ensure that the ambient temperature meets the specifications of the system. If the ambient temper...
  • Battery High Voltage Violation
  • The battery voltage is too high and the charger has been deactivated.
  • Contact APC Customer Support.
  • Battery Monitor Card Fault
  • The battery monitor card has failed.
  • See “How to replace a power management peripheral” on page18.
  • Battery Monitor Card Removed
  • The battery monitor card has been removed.
  • If the battery monitor card has not been removed, check that is has been properly inserted.
  • Bypass Relay Stuck in Bypass Mode
  • The system is stuck in bypass mode and cannot return to normal operation.
  • Check the static bypass switch. Contact APC Customer Support.
  • Bypass Relay Stuck in Online Mode
  • The system is stuck in online mode and cannot go into bypass.
  • Check the static bypass switch. Contact APC Customer Support.
  • Communication Lost While On Battery
  • Internal communications in the system have failed.
  • Contact APC Customer Support.
  • Discharged Battery
  • The UPS is online and the battery charge is low.
  • No corrective action necessary. Note: If the input voltage fails, runtime will be limited.
  • Extended Run Frame Fault
  • One of the battery frames has failed.
  • Contact APC Customer Support.
  • External DC Disconnect Switch Open
  • The external DC disconnect switch tripped. Battery power is not available or the runtime is lower...
  • Close the external DC Disconnect switch. Check the fuse on the XR battery enclosure. If the fuse ...
  • External Switch Gear Communication Card Fault
  • The external switch gear communication card has failed.
  • See “How to replace a power management peripheral” on page18.
  • External Switch Gear Communication Card Removed
  • The system no longer detects an external switch gear communication card.
  • Option 1: Ensure the external switch gear communication card is installed properly.
  • Option 2: Replace the external switch gear communication card.
  • Graceful Shutdown Initiated
  • A graceful shutdown or reboot has been initiated from the display interface or other accessory.
  • No corrective action necessary.
  • High Isolation Transformer Temperature
  • The isolation transformer temperature is too high.
  • Contact APC Customer Support.
  • Internal Communications Failed
  • One of the buses used for the communication between the UPS modules has failed.
  • Contact APC Customer Support.
  • In Bypass: Hardware Fault
  • The system has transferred into bypass because a fault has occurred.
  • Contact APC Customer Support.
  • In Bypass: Overload
  • The system has transferred into bypass because the load has exceeded the power capacity of the sy...
  • Option 1: Decrease the load.
  • Option 2: Add a power module to the system.
  • In Bypass: User-Initiated
  • The system has been transferred into bypass due to user action.
  • Check for any problems with the system. Transfer the system to normal operation.
  • Input Voltage or Frequency Cannot Support Bypass
  • The frequency or voltage is out of acceptable range for bypass. This message occurs when the UPS ...
  • Correct the input voltage to provide acceptable voltage or frequency.
  • Intelligence Module Fault
  • The main intelligence module has failed and requires replacement.
  • Replace the main intelligence module. See “How to replace an intelligence module (MIM/RIM)” on pa...
  • Load (kVA) Alarm Violation
  • The load has exceeded the user- specified load alarm threshold.
  • Option 1: Use the display interface to raise the alarm threshold.
  • Option 2: Reduce the load.
  • Local Management-To-UPS Communication Lost
  • Internal communications in the system have failed.
  • Contact APC Customer Support.
  • Low Battery
  • The UPS is in battery operation and the battery charge is low.
  • No corrective action necessary.
  • Note: Runtime is limited. Shut down the system and the load equipment or restore incoming voltage.
  • No Batteries Detected
  • No battery power is available.
  • Option 1: Ensure the batteries are installed properly.
  • Option 2: Check if the DC Breaker has been tripped.
  • No Power Modules Detected
  • No power modules are available.
  • Option 1: Ensure that the power modules are properly installed, the two fastening screws are tigh...
  • Option 2: Check for other communication alarm messages.
  • Not Synchronized Fault
  • System cannot synchronize to AC line and bypass mode may not be available.
  • Option 1: Decrease the sensitivity to input frequency.
  • Option 2: Correct the input voltage to provide acceptable voltage frequency.
  • Output Voltage Not In Range
  • The output voltage is not within the specified range.
  • Evaluate the threshold setting. If necessary, adjust it for your situation. Contact APC Customer ...
  • Overload
  • The load has exceeded the system power capacity.
  • Option 1: Decrease the load.
  • Option 2: Add a power module to the system.
  • Power Failure
  • The input voltage is not acceptable for normal operation.
  • Contact APC Customer Support.
  • Power Module Fault
  • A power module has failed and requires replacement.
  • See “How to remove a power module” on page17.
  • Redundancy Alarm
  • Actual power module redundancy has fallen below user-specified redundancy alarm threshold. At lea...
  • Option 1: If possible, install additional power modules. See “How to install a power module” on p...
  • Option 3: Reduce the load.
  • Option 4: Change alarm limit.
  • Redundancy Lost
  • The UPS no longer detects redundant power modules. One or more power modules have failed, or the ...
  • Option 1: Install additional power modules.
  • Option 2: Replace failed modules. See “How to remove a power module” on page17.
  • Redundant Intelligence Module Fault
  • The redundant intelligence module has failed and requires replacement.
  • Redundant Intelligence Module in Control
  • The main intelligence module has failed, the redundant intelligence module is functioning as the ...
  • Replace the main intelligence module. See “How to replace an intelligence module (MIM/RIM)” on pa...
  • Replacement Battery Needed
  • One or more battery units needs to be replaced.
  • See “How to replace a battery module” on page19.
  • Runtime Alarm
  • The predicted runtime is lower than the user-specified minimum runtime alarm threshold. At least ...
  • Option 1: Install additional battery modules.
  • Option 2: Replace failed battery modules.
  • Option 3: Reduce the load.
  • Option 4: Change the alarm limit.
  • Site Wiring Fault
  • There is a problem with the phase rotation or a phase is missing in the input voltage to the UPS.
  • Contact APC Customer Support.
  • Static Bypass Switch Module Fault
  • The static bypass switch module has failed and requires replacement.
  • Contact APC Customer Support.
  • Static Bypass Switch Module Removed
  • The system no longer detects a static bypass switch module.
  • Option 1: Ensure the static bypass switch module is installed properly.
  • Option 2: Replace the static bypass switch module.
  • System ID Card Fault
  • The system ID card has failed and requires replacement.
  • See “How to replace a power management peripheral” on page18.
  • System ID Card Removed
  • The system no longer detects a system ID card.
  • Option 1: Ensure the system ID card is installed properly.
  • Option 2: Replace the system ID card.
  • System Level Fan Fault
  • The system level fan has failed and requires replacement.
  • Contact APC Customer Support.
  • System Power Supply Card Fault
  • The system power supply card has failed and requires replacement.
  • See “How to replace an intelligence module (MIM/RIM)” on page18.
  • System Start-Up Configuration Fault
  • The system configuration download failed. Unable to determine the system voltage or frame size.
  • Check for other alarms and contact APC Customer Support.
  • XR Communication Card Fault
  • The XR communication card has failed and requires replacement.
  • See “How to replace a power management peripheral” on page18.
  • XR Communication Card Removed
  • The system no longer detects a XR communication card.
  • Option 1: Ensure card is installed properly.
  • Option 2: Replace the card.
• Modular Distribution fault list
  • High Module Current
  • The high module current threshold has been exceeded.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • High Subfeed Current
  • The high subfeed current threshold has been exceeded.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Low Module Current
  • The low module current threshold has been exceeded.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Low Subfeed Current
  • The low subfeed current threshold has been exceeded.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Maximum Module Current
  • The maximum module current threshold has been exceeded.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Maximum Subfeed Current
  • The maximum subfeed current threshold has been exceeded.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Minimum Module Current
  • The minimum module current threshold has been exceeded.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Minimum Subfeed Current
  • The minimum subfeed current threshold has been exceeded.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Modular Distribution Communication
  • Communication has been lost with the modular distribution breakers.
  • Check the communication cables to ensure they are properly connected. Contact APC Customer Support.
  • Module Breaker Open
  • A modular circuit breaker is open.
  • Check the modular circuit breakers to see if one has overloaded. Replace if necessary.
  • Subfeed Breaker Open
  • A subfeed circuit breaker is open.
  • Check the subfeed circuit breakers to see if one has been over-loaded.
• PDU fault list
  • Maintenance Bypass Alarm
  • The system is in maintenance bypass: the Q2 switch is open and the Q3 switch is closed.
  • No corrective action necessary.
  • Output V <Ln-N>
  • Voltage Under Limit
  • Phase-to-neutral output voltage for phase <L-N> has dropped below the configured limit.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Output V <Ln-N> Voltage Over Limit
  • Phase-to-neutral output voltage for phase <L-N> exceeded the configured limit.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Output I L<n> Current Over Limit
  • Current of output phase <n> exceeded the configured limit.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Output I L<n> Current Under Limit
  • Current of output phase<n> dropped below the configured limit.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • Output FDev Freq Out of Range
  • Frequency of the output current is above or below the range that is configured as acceptable.
  • Evaluate the threshold setting. If necessary, adjust it for your situation.
  • <User Contact Name> Alarm Active
  • A user-configured contact connected to the system is reporting an alarm condition.
  • Determined why the alarm has occurred. This is a user-specific alarm setting.
  • No UPS Input Breaker Q1 Open
  • The Q1 circuit breaker is open, and the UPS is disconnected from the input voltage.
  • Close the Q1 switch to re-connect the UPS to utility/mains power.
  • No Panel Feed Breakers Q2 & Q3 Open
  • The Q2 & Q3 circuit breakers are open, and the system is not supporting connected equipment.
  • For safety reasons, ensure the switches were not closed for maintenance purposes. If not, close Q...
  • Atypical Bypass Mode Alarm
  • The system state as set by the Q1, Q2, & Q3 breakers is in a non-typical bypass mode.
  • Option 1: Resume normal UPS operation.
  • Option 2: Go to maintenance bypass.
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