Document Outline

• Getting Started
  • Introduction
  • Phone Manager Feature Comparison
  • Getting Started
    • Logging In
• Phone Manager
  • Main Window
    • Call Status
      • Call Status Icons
    • Call History
    • Call History
      • In
      • Out
      • Missed
      • All
      • Messages
      • Speed Dials
      • Speed Dial Options
      • External Speed Dials
      • Conference
      • Account Codes
      • Door
      • Voicemail
      • Queue
      • Script
      • Status
    • Call Park Area
  • Configure Menu
  • Configure Menu
    • PBX Configuration Information
    • Configure Directory
      • Directory Entry
    • Configure_Preferences
      • Forwarding
      • Do Not Disturb
      • Voicemail
      • Telephone
      • Phone Manager
      • Park ID
      • Queue ID
      • Door Release
      • Agent Mode
      • Short Cut Keys
      • Screen Pop
      • Configuring your Screen Pop Software
      • Audio Codec
  • Compact Mode
    • • Configuring Compact Mode Preferences
      • Activating Compact Mode
      • Using Phone Manager in Compact Mode
        • The Slider
        • Making a call
        • Receiving a call
        • Answering a call
        • Hanging up
  • Date & Time Setting
    • • Changing the Custom Date Format
  • Clock Type
    • • Changing the time displayed
      • USB Settings
  • Instant Messaging
  • Personal Distribution Lists
    • Creating a Personal Distribution List
    • Adding members from an existing Personal Distribution Lists
    • Default Sizing
  • Profile
    • • Saving your profile
      • Loading your profile
  • Functions Menu
    • Call
    • Call (with Account Code)
    • Transfer
    • Account Code
    • Absent Status
  • Call Handling Icons
  • Function Keys
  • Hands Free Operation
  • PC Softphone Operation
  • Agent Mode Operation
  • IP Office Conferencing Center
  • Help Menu
• Configuration
  • Configuring your Preferences
  • Speed Dials
    • External Speed Dials
    • Changing the External Default Number
    • Internal Speed Dials
    • Speed Dial Tooltips
    • Edit Speed Dial Form
  • Directory Entries
    • Create a Directory Entry
    • Edit a Directory Entry
    • Delete a Directory Entry
    • Make a Call using a Directory Entry
    • Create a Directory Entry from an Existing Call
    • Create an MS Outlook Contact from an Existing Call
  • Default Sizing
• Call Handling
  • Make a Call
    • Hands Free
    • PIN Restrictions
  • Receive a Call
  • Place Call On Hold
  • Take a Call Off Hold
  • End a Call
  • Redial a Number
  • Callback an Unanswered Incoming Call
  • Tag a Call
  • Clear a Call
  • Transfer a Call
  • Blind Transfer a Call
  • Transfer a Call to Another User's Voicemail
  • Tag a Transferred Call
  • Create a Conference Call
  • Remove a Member from a Conference
  • Collect Your New Voicemail Messages
  • Reclaim a Call
  • Park a Call
  • Unpark a Call
  • Tag a Parked Call
    • Call Tag Form
  • Answer a Call
  •  Answer a Call Waiting
  • Set Ringback When Free
  • Set an Absent Message
  • Making a Call with an Account Code
  • Delete all Calls from the Call History
  • Working with Queues
• How To
  • Take Your Calls from Another Extension
  • Forward Your Calls to Another Location
  • Set Do Not Disturb (DND)
  • Set a Do Not Disturb Exception Number
  • Transfer Back to Forwarded Extension
  • Turn Call Waiting On/Off
  • Turn Voicemail On/Off
  • Turn Voicemail Ringback On/Off
  • Turn Off Hook Operation On/Off
  • Select the Tabs to Show in Call History
  • Create a Speed Dial
  • Create a Speed Dial
    • Create a Speed Dial Group Member
    • Create a Speed Dial from the IP Office Directory
    • Create a Instant Message Speed Dial
    • Edit a Speed Dial
    • Delete a Speed Dial
  • Make a Call Using a Speed Dial
  • Create a Speed Dial to a User's Extension
  • Create a Speed Dial While Creating a Directory Entry
  • Using Account Codes
  • Using Account Codes
    • To Make a Call Using an Account Code
    • To Assign an Account Code to a Call in Progress
    • Account Code Required
    • Using an Account Code Once a Call is in Progress
• System Administration
  • Hints & Tips for System Administrators
• Glossary
• Index