Document Outline

• Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
  • Common Phone Tasks
  • Quick Reference
    • Softkey Definitions
    • Phone Screen Icons
    • Button Icons
  • Getting Started
    • Using this Guide
    • Finding Additional Information
      • Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
    • Safety and Performance Information
    • Cisco Product Security Overview
    • Accessibility Features
  • Connecting Your Phone
  • An Overview of Your Phone
    • Understanding Buttons and Hardware
    • Understanding Lines vs. Calls
      • Understanding Line and Call Icons
    • Understanding Touchscreen Features
      • Choosing Touchscreen Items
      • Cleaning and Maintaining the Touchscreen
    • Understanding Feature Buttons and Menus
      • Accessing the Help System on Your Phone
    • Understanding Feature Availability
    • Understanding SIP vs. SCCP
  • Basic Call Handling
    • Placing a Call-Basic Options
    • Placing a Call-Additional Options
    • Answering a Call
    • Ending a Call
    • Using Hold and Resume
    • Using Mute
    • Switching Between Multiple Calls
    • Switching an In-Progress Call to Another Phone
    • Viewing Multiple Calls
    • Transferring Calls
    • Sending a Call to a Voice Message System
    • Forwarding Calls to Another Number
    • Using Do Not Disturb
    • Making Conference Calls
      • Using Conference Features
        • Using Conference
        • Using Join
        • Using cBarge
        • Using Meet-Me
      • Viewing or Removing Conference Participants
    • Placing or Receiving Intercom Calls
  • Advanced Call Handling
    • Speed Dialing
    • Picking Up a Redirected Call on Your Phone
    • Storing and Retrieving Parked Calls
    • Logging Out of Hunt Groups
    • Using a Shared Line
      • Understanding Shared Lines
      • Using Barge to Add Yourself to a Shared-Line Call
        • Understanding Barge Features
        • Using Barge Features
      • Preventing Others from Viewing or Barging a Shared-Line Call
    • Using BLF to Determine a Line State
    • Making and Receiving Secure Calls
    • Tracing Suspicious Calls
    • Prioritizing Critical Calls
    • Using Cisco Extension Mobility
    • Managing Business Calls Using a Single Phone Number
  • Using a Handset, Headset, and Speakerphone
    • Obtaining a Headset
    • Using AutoAnswer
  • Changing Phone Settings
    • Customizing Rings and Message Indicators
    • Customizing the Touchscreen
  • Using Call Logs and Directories
    • Using Call Logs
    • Directory Dialing
      • Using Corporate Directory on Your Phone
      • Using Personal Directory on Your Phone
  • Accessing Voice Messages
  • Using the Cisco Unified CM User Options Web Pages
    • Accessing Your User Options Web Pages
    • Configuring Features and Services on the Web
      • Using Personal Directory on the Web
        • Using Your Personal Address Book on the Web
        • Configuring Fast Dials on the Web
        • Using the Address Book Synchronization Tool
      • Setting Up Speed Dials on the Web
      • Setting Up Phone Services on the Web
      • Controlling User Settings on the Web
      • Controlling Line Settings on the Web
      • Setting Up Phones and Access Lists for Mobile Connect
      • Using Cisco WebDialer
  • Understanding Additional Configuration Options
  • Troubleshooting Your Phone
    • General Troubleshooting
    • Viewing Phone Administration Data
    • Using the Quality Reporting Tool
  • Cisco One-Year Limited Hardware Warranty Terms
  • Index