Document Outline

• CALL CENTRE SUPERVISOR
• Welcome
• Copyright
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• Table of Content
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• Introduction
  • What's new in Release 2.4
    • Combined Installation Setup
    • Supporting Windows 95, 98 for all versions
• CD-ROM Delivered with CCS Package
• Basic Hardware Requirements
  • Exchange Requirements
  • Computer Requirements
• Basic Software Requirements
• PC Installation Procedures
  • Serial Ports
  • Exchange to PC Connection
  • Adaptation Unit
  • System Printer
• Application Software Installation
  • Borland Database Engine (DBE)
  • BusinessPhone Call Centre Supervisor
    • Upgrade Database from CCS V1.x to CCS V2.x
    • Restart the System
• Post Installation Configuration
  • Database Configuration
  • Setting Aliases
  • Paradox Driver
• Initial Start Up
  • Start Up Group
  • Initial Checks
  • Start Up
  • Minimum Configuration
• Language Update
  • Installing Language Files
• General
  • Display Unit Connection
  • Broadcast Function
  • Display Unit Drivers
  • Standard Information Display Units
  • Other Display Units
• Installing a Display Unit
  • Serial Connection
  • Connecting Multiple Units
• Display Unit Connection
  • Management Functions
• Adding a New Display Unit
  • Display Unit Name
  • Display Unit Type
  • Comm Device
  • Baud Rate
  • Address
  • Changing Connection Parameters
  • Testing Connections
  • Deleting a Connection
  • DL20 Single Colour Information Display
  • DL20 Multicolour Information Display
  • DB320 Single Colour Information Display
  • DB320 Multicolour Information Display
• Trouble Shooting Tips
  • VxD (Virtual Device Driver) Settings
  • Default Printer and Reports
  • Display Units
  • Missing ACD Queues or Agent Groups
  • Database Problems
  • No Data in Reports
  • Wrong Scheduled Actions
• Installation Appendix
  • Connection between PC and Exchange
  • Connection between PC and Display Unit
  • Settings In BusinessPhone Exchange for Call Centre Supervisor
  • Cable Connection Between the BusinessPhone Exchange and PC
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