Document Outline

• Product overview
  • Product views
    • Front view
    • Back view
    • Serial number and product number location
    • Control-panel view
  • Product specifications
    • Technical specifications
    • Supported operating systems
    • Product dimensions
    • Power consumption, electrical specifications, and acoustic emissions
    • Operating environmental range
  • Product hardware setup and software installation
  • Scanner software (Windows)
    • HP Smart Document Scan Software
      • Main Window
      • Scan Progress Window
    • HP Scanner Tools Utility
    • HP TWAIN
    • ISIS
    • WIA
  • Sleep Mode and auto-off settings
• Use the scanner
  • Load originals
    • Document loading tips
    • Supported paper sizes and types
    • Load documents
    • Load cards
    • Load folded media
  • Start a scan from the hardware
    • Scan from the control-panel buttons
    • Separation Page (SP) switch
    • Enable or disable the scanner buttons
  • Use the scanning software (Windows)
    • Work with scan profiles
      • View scan profiles
      • Create scan profiles
      • Modify profiles
    • Create scan profiles that use non-HP scanning software
      • Import and export TWAIN scan profiles
      • Import and export ISIS scan profiles
    • Scan to a picture
    • Scan to a PDF
    • Scan text for editing (OCR)
    • Scan to email
    • Scan to cloud
    • Scan long or extra-long documents
    • Detect multi-feeds
    • Faster scanning with hardware compression
    • Faster scanning with Fast B&W mode
    • Filter out color from a document (color dropout)
    • Automatically detect page size
    • Automatically crop or pad scanned image to selected page size
    • Automatically detect color
    • Automatically straighten scanned images
    • Scan by using other scan software
  • Mobile scanning (wireless models only)
  • Scanning tips
    • Optimize scanning and task speeds
    • Scanning fragile originals
• Care and maintenance
  • Clean the product
    • Clean the scanning strips
    • Clean the paper path
    • Clean the rollers
  • Replace parts
    • Replace the roller kit
      • Replace the pickup roller module
      • Replace the separation rollers
  • Order parts and accessories
• Solve problems
  • Basic troubleshooting tips
    • Test the scanner
  • Control-panel messages
  • Scanner installation problems
    • Check the cables
    • Uninstall and then reinstall the HP ScanJet drivers and software
  • Power issues
    • Check that the scanner has power
    • Scanner will not turn on
    • The scanner has paused or shut down
    • Scanner keeps turning off
  • Paper jams
    • Clear jams from the document feeder
    • An item loaded in the scanner jams repeatedly
  • Paper feed issues
    • Paper jamming, skewing, misfeeds, or multiple-page feeds
    • Paper does not feed from the scanner
  • Image quality problems
    • Vertical white or colored stripes appear on the printed page
    • Scanned images are not straight
    • The scanned images have streaks or scratches
    • Scanned image is fuzzy
    • The scan is completely black or completely white
    • The bottom of the scanned image is cut off
    • The image cannot be enlarged
  • Scanner operation problems
    • Connection issues
      • Check the USB connection
    • Buttons are not working properly
    • LCD issues
      • The LCD is having display issues
      • The scanner buttons are not working as expected
    • Scanning performance issues
      • Scanner does not scan immediately
      • Scanner is scanning items very slowly
      • Scanner scans only one side of a two-sided page
      • Scanned pages are missing at the scan destination
      • Scanned pages are out of order at the scan destination
      • Scan files are too large
    • Issues with text recognition (OCR)
  • Additional troubleshooting
• Index