Document Outline

• Table of Contents
• About this Guide
  • What’s included?
  • Typographical Conventions
    • Product Guide Conventions
  • Finding Help
• Chapter 1: Overview
  • What is the Tenor AS?
  • Features
    • Unique Design
    • State-of-the-Art GUI Configuration and Network Management
    • Easy Connect to Console
    • Powerful System Monitoring
  • Capabilities
    • SelectNet™ Technology Safety Net
    • PacketSaver™ reduces bandwidth consumption
    • Virtual Tie Trunk
    • SNMP Support
    • Call Detail Recording
    • IVR/RADIUS Support
    • NATAccess™
    • Dynamic Call Routing
  • Tenor AS Call Paths
    • Tenor MultiPath Switch (ASM200 and ASM400) Configuration
    • Tenor VoIP Gateway (ASG200 and ASG400) Configuration
  • Advanced Features/Capabilities
    • Call Management
    • Dial Plan Options
    • H.323 Gatekeeper Services
    • SIP User Agent
    • RJ-45 Cables
    • DB-9 Serial RS-232 Cable
  • Specifications
    • Voice/Fax
    • PSTN/PBX Connections
    • LAN Connection
    • Physical
    • Electrical
    • Environmental
• Chapter 2: Hardware Components
  • Hardware Description
    • Front Panel Connections and Reset Options
    • Back Panel
  • Cables
    • RJ-11 Cables (for ASM200, ASG200)
    • RJ-11 Splitter Cable (for ASM400 and ASG400)
• Chapter 3: Installation/Basic Troubleshooting
  • Installation
    • Pre-Installation Guidelines
    • Inspect Package Contents
    • Connect to Phone/FXS Interface
    • Connect to Line/FXO Interface
    • Connect to Ethernet LAN
    • Connect to PC Console
  • Install Supplemental Ground Safety Cable (if required)
  • Power up the System
  • Assign IP address
    • Change IP Address
  • Getting Started with Configuration/Making the First Call
  • Load Software Upgrade
  • Common Symptoms/Problems
• Chapter 4: Advanced Topic: View Call Detail Records
  • What is a CDR?
  • Establish connection between Tenor AS and CDR Server
    • Configure Tenor AS for connection to CDR Server
    • Setup CDR Server and assign password
    • Change CDR Password
  • Tenor AS Establishes Connection with CDR Server
  • CDR Server Establishes Connection with Tenor AS
  • CDR Output
    • Sample Record for Standard and Extended CDR Format 0, 1, 100, 101
    • Sample Record for Extended Tenor AS CDR Format 3, 4, 103, 104:
• Chapter 5: Advanced Topic: Diagnostics/ Maintenance
  • Monitor LEDs
  • Monitor Alarms
    • How to Read Alarms
    • Valid Alarms
    • Display all Alarms
    • Display Active Alarms
    • Display Alarm History
  • Verify Unit Provisioning
  • Maintenance Procedures
    • Restore Factory Defaults
    • Reset System
    • Change Password
    • Change Unit Date and Time
  • If you need Additional Help
• Chapter 6: Advanced Topic: SNMP/IVR
  • SNMP
    • How does Tenor AS utilize SNMP?
    • Installation Requirements
  • Install SNMP
    • Download and install SNMP-Related Files
    • Configure Network Manager IP address
  • Working with SNMP
    • View traps
    • View Alarm Status via Tenor AS icon
    • Launching Command Line Interface (CLI) from HP Openview
    • Set up Tenor AS status polling
    • Set up Debug Message Display window
  • IVR
    • IVR Call Types
    • ANI Authentication
    • Multi-session
  • Typical IVR Network Connection/Process
  • Configure IVR - Quick Start
    • Basic IVR Data (via Trunk Group)
    • RADIUS Server
  • Configure IVR Voice Prompts
    • Voice Prompt Requirements (English Requirements)
    • Create Voice Prompt Files
  • IVR Call Flow - Specifications
    • Pre-paid Calling Card - Call Flow (with default language)
    • Post-paid Calling Card - Call Flow (with default language)
    • Pre-paid and Post-paid Calling Card - Call Flow (with multiple language support)
    • Pre-paid and Post-paid Calling Card - Call Flow (with Multi-Session Call support)
    • ANI Authentication Application Type 1 - Call Flow
    • ANI Authentication Application Type 2 - Call Flow
  • Call Flow - Message Attributes
    • Start Accounting Request Message Attributes
    • Stop Accounting Request Message Attributes
    • Authentication Request Message Attributes
    • Authentication Response Message Attributes
    • Authorization Request Message Attributes
    • Authorization Response Message Attributes
• GLOSSARY
• INDEX
• Warranty/Approvals
  • Quintum Limited Warranty
  • Documentation Notice
  • Agency Approvals
  • FCC WARNINGS
    • Canadian Notice