Document Outline

• Table of Contents
• About this Guide
  • What’s included?
  • Typographical Conventions
    • Product Guide Conventions
  • Finding Help
• Chapter 1: Overview
  • What is Tenor® Call Relay SP?
  • Features
    • Direct Connection Between VoIP Networks
    • NATAccess™
    • Remove Unnecessary Call Delay
    • Improves Security
    • H.323 GateKeeper Call Control Management
    • Provides Load Balancing
    • Call Support
    • SNMP Support
    • Call Relay SP Communication
    • System Monitoring
    • Easy Connect to Console
    • Configuration
  • Capabilities
    • Single Point of Network Interconnection
    • PacketSaver™
    • Call Detail Recording
    • Network Administration and Accounting
    • Call Relay SP with Tenor MultiPath Switch
• Chapter 2: Hardware Components
  • Hardware Description
    • Front View (with AC power)
    • Rear View (with AC power)
    • Front view (with DC power)
    • Rear View (with DC power)
  • Cables
    • DB-9 Serial RS-232 Cable
• Chapter 3: Installation
  • Installation
    • Pre-Installation Guidelines
    • Inspect Package Contents
    • Install in Rack
  • Connection
    • Introduction
    • Connect to Ethernet LAN
    • Connect to PC Console
  • Connect Power (DC only)
    • Power Requirements
    • Material Requirements
    • Connect Power
    • Install Power Cord Strain Relief
  • Power up the System (for AC unit)
  • Prevent Electrostatic Discharge
    • ESD Antistatic Wrist Strap
    • Provide Grounding
  • Assign IP Address
  • Install Software Upgrade via Call Relay SP Update Utility
    • Upgrade from Disk
    • Upgrade via Network
    • Backup
    • Restore previous versions
• Chapter 4: Configuring Call Relay SP via CLI
  • What is the Command Line Interface?
  • Connect to CLI
    • Serial Port Connection
    • Telnet Connection
  • Configure via CLI
• Chapter 5: System Alarms
  • Monitor Alarms
    • How to Read Alarms
    • Valid Alarms
  • View Alarms
    • Display all Alarms
    • Display Active Alarms
    • Display Alarm History
• Chapter 6: Working with SNMP
  • What is SNMP?
    • How does Call Relay SP utilize SNMP?
  • Installation Requirements
  • Installation
    • Download and install SNMP Related Files
    • Configure network manager IP address
  • Working with SNMP
    • View traps
    • View Alarm Status via Call Relay SP icon
    • Launching Command Line Interface (CLI) from HP Openview
    • Set up Call Relay SP status polling
    • Set up Debug Message Display window
• Chapter 7: Call Detail Recording
  • Overview
  • Establish connection between Call Relay SP and CDR Server
    • Configure Call Relay SP for connection to CDR server
    • Setup CDR Server and assign password
    • Change CDR Password (if required)
  • Call Relay SP Establishes Connection with CDR Server
  • CDR Server Establishes Connection with Call Relay SP
  • CDR Output
    • Sample Record for Standard and Extended CDR Format 0, 1, 100, 101
    • Sample Record for Extended Call Relay SP CDR Format 3, 4, 103, 104:
• Chapter 8: Diagnostics/Maintenance
  • Before you Begin
  • Diagnostics
    • Common Symptoms/Problems
    • Unit Provisioning
    • Ping Unit
    • Inspect and Replace Fuse (AC only)
  • Monitoring
    • Inspect Backplane/Chassis
    • Alarms
  • General Maintenance
    • Replace System Fan
    • Reset System
    • Change Password
  • CPU Replacement
    • Replace CPU module
  • If you need Additional Help
• Appendix A: Specifications/Approvals
  • LAN Connection
  • Physical
  • Electrical
  • Environmental
  • Agency Approvals
  • FCC WARNINGS
    • Canadian Notice
• GLOSSARY
• Warranty
• INDEX