Document Outline

• Table of Contents
• About this Guide
  • What’s included?
  • Typographical Conventions
    • Product Guide Conventions
  • Finding Help
• Chapter 1: Overview
  • What is the Tenor DX?
  • Features
    • Unique Design
    • State-of-the-Art GUI Configuration and Network Management
    • SelectNet™ Technology Safety Net
    • PacketSaver™ reduces bandwidth consumption
    • Easy Connect to Console
    • Powerful System Monitoring
  • Capabilities
    • Virtual Tie Line
    • SNMP Support
    • Call Detail Recording
    • IVR/RADIUS Support
    • NATAccess™
  • Call Routing/Management Options
    • Routing Table Options
  • Call Management Features
  • H.323 Gatekeeper Services
    • Gatekeeper
    • Zone Management
    • Call Registration
    • Border Element
    • Call Services
  • SIP User Agent
• Chapter 2: Hardware Components
  • Hardware Description
    • Front Panel Connections and Reset Options
    • Front Panel LEDs
    • Back Panel
  • Cables
    • RJ-45 Cables
    • DB-9 Serial RS-232 Cable
• Chapter 3: Installation
  • Installation
    • Pre-Installation Guidelines
    • Inspect Package Contents
    • Rack Install
  • Connection
    • Connect to Line Interface - PBX
    • Connect to Trunk Interface - PSTN
    • Connect to Ethernet LAN
    • Connect to PC Console
  • Install Ground Safety Cable (if required)
  • Power up the System
  • Assign IP Address
    • Change IP Address
  • Load Software Upgrade
• Chapter 4: Getting Started: Tenor Configuration Manager/Tenor Monitor
  • Overview
  • Tenor Configuration Manager
    • Getting Started with Configuration
  • Tenor Monitor
    • Getting Started with Monitoring
• Chapter 5: Getting Started: Command Line Interface (CLI)
  • What is the Command Line Interface?
    • Options
    • Modes
    • Navigation
    • User Login IDs
  • Access CLI
    • Telnet Connection
    • Serial Port Connection
  • Configuration via CLI
• Chapter 6: Working with SNMP
  • What is SNMP?
    • How does Tenor DX utilize SNMP?
    • Installation Requirements
  • Installation
    • Download and install SNMP-Related Files
    • Configure Network Manager IP address
  • Working with SNMP
    • View traps
    • View Alarm Status via Tenor DX icon
    • Launching Command Line Interface (CLI) from HP Openview
    • Set up Tenor DX status polling
    • Set up Debug Message Display window
• Chapter 7: Call Detail Recording
  • Overview
  • What is a CDR?
  • Establish connection between Tenor DX and CDR Server
    • Configure Tenor DX for connection to CDR Server
    • Setup CDR Server and assign password
    • Change CDR Password
  • Tenor DX Establishes Connection with CDR Server
  • CDR Server Establishes Connection with Tenor DX
  • CDR Output
    • Sample Record for Standard and Extended CDR Format 0, 1, 100, 101
    • Sample Record for Extended Tenor DX CDR Format 3, 4, 103, 104:
• Chapter 8: System Alarms
  • Overview
  • Monitor Alarms
    • How to Read Alarms
    • Valid Alarms
  • View Alarms
    • Display all Alarms
    • Display Active Alarms
    • Display Alarm History
• Chapter 9: Diagnostics/Maintenance
  • Before you Begin
  • Monitor LEDs
  • Diagnostics
    • Common Symptoms/Problems
    • Verify Unit Provisioning
    • Ping Unit
  • Monitoring
    • Alarms
  • General Maintenance
    • Restore Factory Defaults
    • Reset System
    • Change Password
    • Change Unit Date and Time
  • If you need Additional Help
• Chapter 10: Using IVR
  • What is IVR?
    • IVR Call Types
    • ANI Authentication
    • Multi-session
  • Typical IVR Network Connection/Process
  • Configure IVR - Quick Start
    • Basic IVR Data (via Trunk Group)
    • RADIUS Server
  • Configure Voice Prompts
    • Voice Prompt Requirements (English Requirements)
    • Create Voice Prompt Files
  • Call Flow - Specifications
    • Pre-paid Calling Card - Call Flow (with default language)
    • Post-paid Calling Card - Call Flow (with default language)
    • Pre-paid and Post-paid Calling Card - Call Flow (with multiple language support)
    • Pre-paid and Post-paid Calling Card - Call Flow (with Multi-Session Call support)
    • ANI Authentication Application Type 1 - Call Flow
    • ANI Authentication Application Type 2 - Call Flow
  • Call Flow - Message Attributes
    • Start Accounting Request Message Attributes
    • Stop Accounting Request Message Attributes
    • Authentication Request Message Attributes
    • Authentication Response Message Attributes
    • Authorization Request Message Attributes
    • Authorization Response Message Attributes
• Appendix A: Specifications/Approvals
  • Voice/Fax
  • Line Side (PBX) / Trunk Side (PSTN) Connections
  • LAN Connection
  • Physical
  • Electrical
  • Environmental
  • Agency Approvals
  • FCC WARNINGS
    • Canadian Notice
• INDEX
• GLOSSARY
• WARRANTY
  • Quintum Limited Warranty
• Documentation Notice