Document Outline

• Contents
• Guide
  • Connections
    • Connection Guide
    • Connecting an Antenna
    • Connecting to the network
      • Establishing a wired network connection
      • Establishing a wireless network connection
      • Checking the network connection status
      • Resetting Your Network
      • Turning on the TV with a mobile device
      • Connecting an IP control device to the TV
      • Allowing to connect a wireless network
      • Allowing to connect the Wi-Fi Direct
      • Changing the name of the TV
    • Displaying your mobile device screen on the TV
      • Using Screen Sharing (Smart View)
      • Using Apple AirPlay
      • Using Screen Sharing (Tap View)
      • Enabling Tap View
    • Connection Cables for External Devices
    • Switching between external devices connected to the TV
      • Editing the name and icon of an external device
      • Using additional functions
    • Connection Notes
      • Connection notes for HDMI
      • Connection notes for audio devices
      • Connection notes for computers
      • Connection notes for mobile devices
      • Connection notes for Portrait Mode
  • Remote Control and Peripherals
    • About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
    • About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
    • About the Samsung Smart Remote (Q6*A/Q7*A/QN9*A Series)
    • About the Samsung Smart Remote (AU8 Series)
    • About the Samsung Smart Remote (The Sero)
    • Connecting the Samsung Smart Remote to the TV
    • Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
    • Learn how to use Samsung Smart Remote
    • Using Anynet+ (HDMI-CEC)
      • Connecting an external device through Anynet+ and using their menus
      • Read before connecting an Anynet+ (HDMI-CEC) device
    • Controlling the TV with a Keyboard, Mouse, or Gamepad
      • Connecting a USB keyboard, mouse, or gamepad
      • Connecting a Bluetooth keyboard, mouse, or gamepad
      • Using the keyboard and mouse
      • Using the Gamepad
      • Using the controller
      • Setting up the input devices
    • Entering Text using the On-Screen Virtual Keyboard
      • Entering Text using the remote control's microphone and the on-screen virtual keyboard
  • Smart Features
    • Using Smart Hub
      • Displaying the Home Screen
      • Launching Smart Hub automatically
      • Launching the last used app automatically
      • Automatic Mirroring from Multi View
      • Automatic casting in Multi View
      • Launching Multi View automatically When rotating
      • Testing Smart Hub connections
      • Resetting Smart Hub
    • Using Ambient Mode
      • Entering the TV viewing screen from Ambient Mode
    • Using Art Mode
      • About the Art Home screen
        • Import images from USB memory
      • Using Art mode with the SmartThings app
      • Precautions when using Art mode
    • Using Samsung Gaming Hub
    • About the Media Home Screen
    • About the Menu Home Screen
    • Using a Samsung account
      • Signing in to a Samsung account
      • Creating a new account
      • Managing your Samsung account
    • Using Workspace
      • Using Screen Sharing (Windows PC) / AirPlay (Mac)
      • Using Easy Connection to Screen
      • Connecting a Remote PC
      • Playing Multimedia Content on a Remote PC
      • Using Samsung DeX
      • Using Microsoft 365
      • Adding the Web Service
      • Using Web Service
    • Using the Apps Service
      • Installing an app
      • Launching an app
      • Managing installed apps
    • Using the e-Manual
      • Launching the e-Manual
      • Using the buttons in the e-Manual
    • Using the Internet
    • Using SmartThings
      • Registering peripheral devices of the TV
      • Registering a TV / Smart Appliance / IoT device from the mobile app
      • Controlling the TV from the mobile app
      • SmartThings screen layout
      • List of devices compatible with the TV
      • Using the SmartThings Hub function
    • Playing pictures/video/music
      • Playing multimedia content on a PC or mobile device
      • Playing multimedia content on a USB device
      • Listening to your mobile device sound through the TV speaker using Sound Mirroring
      • Buttons and functions available while playing multimedia content
    • Using Multi View
    • Using Bixby
      • Starting Bixby with voice
      • Starting Bixby using buttons on the Samsung Smart Remote
      • Learning about the Explore Bixby Screen
      • Read Before Using Bixby
      • Provisions for using Bixby
    • Using the Game Bar
      • Starting the Game Bar
      • Learning about the Game Bar
      • Using FreeSync
      • Setting the Super Ultra Wide Game View
      • Changing the Super Ultra Wide Screen position
      • Configuring 144 Hz game settings
      • Troubleshooting of the game screen and audio problems
  • TV Viewing and Recording
    • Using the Guide
      • About the Guide screen
      • Using additional features from the Guide
    • Recording Programs
      • The Instant and Timer Recording options from the Guide
      • Recording while watching a broadcast
      • Using the recording schedule management screen
    • Setting Up Schedule Viewing
      • Using the schedule viewing options from the guide screen
      • Using the schedule viewing options while watching a program
      • Using the viewing schedule management screen
    • Using Timeshift
    • Getting to know Recording and Timeshift controls and options
    • Using the Channel List
      • Accessing the channel list
      • Using the functions on the channel list screen
    • Using the channel edit function
      • Accessing the channel edit screen
      • Using the channel edit functions
    • Using a Personal Favorites List
      • Creating a Favorites List
    • TV-Viewing Support Functions
      • Scanning for available channels
      • Using Program Rating Lock
        • Watching blocked / restricted programs
      • Enable Data Service
      • Configuring advanced broadcasting audio settings
      • Setting the functions for the service provider
      • Viewing broadcast service provider info
      • Using Secure Channel Viewing
      • Checking digital channel signal info and strength
  • Picture and Sound
    • Using Intelligent Mode
    • Adjusting the Picture Quality
      • Choosing a picture mode
      • Configuring advanced picture settings
    • Changing the Picture Size and Position
      • Changing the picture size settings
    • Setting the Viewing Environment for External Devices
      • Playing games on an optimized screen
      • Setting the Game Mode details
      • Using Cable Box IP Remote
      • Using Input Signal Plus
      • Using HDMI Black Level
    • Configuring a Sound Mode and Expert Settings
      • Choosing a sound mode
      • Configuring advanced sound settings
    • Using the Sound Support Functions
      • Selecting speakers
      • Listening to the TV through Bluetooth devices
      • Listening to the TV through a Samsung audio device that supports the Wi-Fi function
  • System and Support
    • Using the Time Functions and the Timers
      • Setting the clock automatically
      • Adjusting the clock for DST and time zone
      • Changing the current time
      • Setting the clock manually
      • Using the sleep timer
      • Turning off the TV using the off timer
    • Using the Power and Energy Saving Functions
      • Reducing the energy consumption of the TV
    • Using the Panel Care Functions
      • Setting the Panel Care
    • Updating the TV's Software
      • Updating through the network
      • Updating through a USB device
      • Updating the TV automatically
    • Using the Parental Settings function
    • Using the Gesture function
    • Audio and Video Functions for the Visually or Hearing Impaired
      • Running the accessibility functions
      • Running Accessibility Shortcuts
      • Enabling voice guides for the visually impaired
      • Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
      • The TV screen is turned off but audio continues
      • Enlarge the screen
      • Enabling audio for the audio (video) description function
      • White text on black background (high contrast)
      • Setting the screen to black and white
      • Inverting the screen color
      • Enlarging the font (for the visually impaired)
      • Learning about the remote control (for the visually impaired)
      • Learning about the TV menu
      • Showing captions
      • Splitting the caption
      • Selecting the caption language
      • Setting the digital caption related options
      • Listening to the TV through Bluetooth devices (for the hearing impaired)
      • Enlarging the sign language screen for the hearing impaired
      • Configure Sign Language Guide options
      • Configuring the repeat settings for remote control buttons
      • App for the Visually Impaired (SeeColors App)
    • Using Voice Assistants on the TV
      • Select the Voice Assistant
    • Using Other Functions
      • Changing the menu language
      • Setting up a password
      • Selecting Usage or Retail Mode
      • Managing External Devices
      • Using AirPlay
      • Restoring the TV to the factory settings
  • Precautions and Notes
    • Before Using the Recording and Timeshift Functions
      • Before using the recording and schedule recording functions
      • Before using the timeshift function
    • Read Before Using Apps
    • Read Before Using the Internet Function
      • Read before setting up a wireless network connection
        • Precautions for wireless network
        • Wireless security protocols
    • Read Before Playing Photo, Video, or Music Files
      • Limitations to the use of photo, video, and music files
      • Supported subtitles
        • Subtitle formats
        • Video formats with subtitles
      • Supported image formats and resolutions
      • Supported music formats and codecs
      • Supported video codecs (QLED TV (except for Q6*B/Q6*A Series)/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
        • Other restrictions
        • Video decoders
        • Audio decoders
      • Supported video codecs (Q6*B/Q6*A Series)
      • Supported video codecs (BU8/AU8 Series)
        • Other restrictions
        • Video decoders
        • Audio decoders
      • Supported video codecs (The Frame (32LS03B model))
        • Other restrictions
        • Video decoders
        • Audio decoders
      • Supported video codecs (QN7**B Series)
        • Other restrictions
        • Video decoders
        • Audio decoders
      • Supported video codecs (QN8**B Series or higher)
        • Other restrictions
        • Video decoders
        • Audio decoders
    • Read After Installing the TV
      • Picture sizes and input signals
      • Installing an anti-theft lock
    • Supported Resolutions for UHD Input Signals
      • If Input Signal Plus is set to Off
      • If Input Signal Plus is set to On
    • Resolutions for Input Signals supported by 8K models (QN7**B series or higher)
      • If Input Signal Plus is set to Off
      • If Input Signal Plus is set to On
    • Supported Resolutions for FreeSync (VRR)
    • Read Before Connecting a Computer (Supported Resolutions)
      • IBM
      • MAC
      • VESA DMT
      • VESA CVT
      • CTA-861
    • Supported Resolutions for Video Signals
      • CTA-861
      • VESA CVT
    • Read Before Using Bluetooth Devices
      • Restrictions on using Bluetooth
    • Blocking programs based on their TV Rating
      • Blocking movies based on their Motion Picture Association of America (MPAA) rating
      • Blocking programs based on their Canadian English Rating
      • Blocking programs based on their Canadian French Rating
      • Blocking Programs based on their Downloadable U.S. Rating
    • Licenses
• Troubleshooting
  • Picture Issues
    • The screen is flashing or has become dark
    • The picture is not bright, or the picture colors do not look clear
    • The picture colors are black and white or do not look the way they should look
    • The TV automatically turns off by itself
    • TV (The Frame TV) cannot be turned off.
    • Unable to power on
    • The TV remains on or does not turn on automatically.
    • Unable to find a Channel
    • The TV image does not look as good as it did in the store
    • Displayed video looks blurry
    • The picture is distorted
    • There is a dotted line on the edge of the screen
    • The picture won’t display in full screen
    • The Caption function in the TV menu is deactivated
    • Captions appear on the TV screen
    • The HDR of the connected external device turns off
  • Sound and Noise Issues
    • How can I connect an audio device to the TV?
    • There is no sound or the sound is too low at maximum volume.
    • The picture is good but there is no sound.
    • HDMI (eARC) is connected, and there is no sound.
    • The speakers are making an odd sound.
    • The sound is interrupted.
    • Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
    • The TV audio is not being played through the Sound bar or A/V receiver.
    • The sound is not heard clearly.
    • The volume of the external device cannot be adjusted.
    • I want to turn the TV and audio device off and on at the same time.
  • Channel and Broadcast Issues
    • "Weak or No Signal" displayed in TV mode or cannot find channel.
    • The TV is not receiving all channels.
    • The captions are not provided on a digital channel.
    • Broadcasting is deactivated.
  • External Device Connectivity Issues
    • The "Mode Not Supported" message appears.
    • The video is OK but there is no audio.
    • I want to connect to a PC and mobile device via screen mirroring.
    • No screen appears when connecting the TV to an external device.
    • I want to connect to a Bluetooth speaker.
    • The PC screen does not appear or it flickers.
  • Network Issues
    • Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
    • Wired network connection failed.
    • Connected to a local network, but not to the Internet.
  • Anynet+ (HDMI-CEC) Issues
    • What is Anynet+?
    • Anynet+ does not work. The connected device is not displayed.
    • I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
    • I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
    • The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
    • The Anynet+ device won't play.
  • Remote Control Issues
    • The remote control does not work.
    • External devices cannot be operated with the TV remote control.
  • Recording Issues
    • The Timeshift or recording function cannot be used.
    • Cannot record videos received from an external device or Samsung TV Plus.
    • The "Format Device" message appears when the Timeshift or recording function is used.
    • The recorded files on the TV are not played back on a PC.
  • Apps
    • I launched an app, but it's in a different language. How can I change the language?
    • The app does not work properly. Its image quality is poor.
    • The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
  • Media Files
    • Some files are interrupted during playback.
    • Some files can't be played.
  • Voice Assistant Issues
    • The microphone is off.
    • The voice commands do not work well.
    • Bixby/Alexa answers although I did not call it.
    • I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
    • Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
    • During voice recognition, the heavy load message appears and the function does not work.
    • I want to see weather information of the desired area.
  • Other issues
    • The TV is hot.
    • The TV smells like plastic.
    • The settings are lost after 5 minutes or every time the TV is turned off.
    • The TV is tilted to the side.
    • The stand is wobbly or crooked.
    • A POP (TV’s internal banner ad) appears on the screen.
    • The TV is making a popping noise.
    • The TV is making a humming noise.
    • The TV narrates the screen events in voice-over.
  • Diagnosing TV operational issues
    • Self Diagnosis
    • Cannot select Signal Information in Self Diagnosis.
    • Reset Smart Hub
    • Reset picture
    • Reset sound
  • Getting Support
    • Getting support through Remote Management
    • Finding the contact information for service
    • Requesting service
• FAQ
  • The TV Screen does not Display Properly
  • The TV does not Turn On
  • The Picture is Distorted, or No Sound Comes Out of the Sound Bar
  • Network Access is not Available
  • There is No Sound or the Speakers are Making an Odd Sound
  • The Remote Control does not Work
  • Updating the Software
• Accessibility Guidance
  • Learn Menu Screen
    • Using the Remote control
      • Orientation of the Samsung Smart Remote or Remote Control
      • Description of the Samsung Smart Remote or Remote Control
    • Using the Accessibility Menu
      • Running the Accessibility Shortcuts menu
      • Running the Accessibility menu functions using the General menu
      • Running the Accessibility menu functions using Bixby
      • Learning about the Accessibility menu functions
    • Using the TV with Voice Guide on
      • Changing channel
      • Using on-screen number entry via the Samsung Smart Remote or Remote Control
      • Changing volume
      • Using program information
    • Using the guide
      • To view a program on now
      • Other options in the guide
    • Using Schedule Viewing
      • Setting up a schedule viewing
      • Cancelling a scheduled viewing
    • Using the Channel List
    • Recording
      • Using the instant and schedule recording options from the guide screen:
      • Recording the program you are watching
      • Scheduling recording from the program info window
      • Changing the recording time
      • Viewing recorded programs
      • Deleting a recorded program
    • Using Smart Hub
      • Smart Hub
      • Using the Smart Hub Home Screen
    • Launching the e-Manual
    • Using Bixby
      • Running Bixby